• Meet regularly with other members of the team to discuss progress and find new ways to improve business• Analyze, research and resolve problems and discrepancies related to mortgage loans • Develop best practices for data collection• Generate progress reports to give to clients and higher-ups within the organization to im- prove production•. Collect, review and verify documentation for mortgage applications

• Take inquiries and requests from members and address their needs to ensure the best outcome for their account• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs• Interacted with members, other staff and outside contacts to resolve discrepancies, problems and issues • Monitored mortgage loan processes and ensured compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations• Prepared loan activity reports and provided them to management as requested • Prepared loan closing documents for settlement and coordinated settlement dates with members, attorneys and realtors• Processed mortgage applications according to established laws, requirements, and guidelines

• Managed all day-to-day operations of University Commons and Event Services facility including opening and closing the building• Maintained constant awareness of building users through periodic building walks; unlocked and locked appropriate doors for scheduled activities• Set up and operated audio/visual equipment, sound systems, and video projectors as needed• Ensured all meeting rooms were opened for scheduled events and locked promptly after• Utilized Event Management System to assess and confirm daily reservations