Thomas Strath Email & Phone Number

Manchester, United Kingdom

Poynton

Stockport, United Kingdom

Veeam and Asigra. Ensuring backup’s checks are completed and performing scheduled test restoresTroubleshooting alerts on a variety of server platforms including Microsoft Windows server 2003, 2008, 2012Post patching checks after WSUS updates had been installed on servers to ensure all services have returned to normalUse of many monitoring platforms to proactively resolve faults before they become problems and impacts to customers including Nimbus, SCOM, SNMPc, Logic MonitorProactively monitor customer’s networks, troubleshoot networking issues on Cisco and Juniper routers, checking logs, and performance/usage stats on the router to quickly resolve and reduce outage times on customer networksRemote assistance to user via the use of many applications including Bomgar, LogMeIn, RDPSupport of users within AD, Exchange and Citrix environmentsSupport of users with RSA, hard and soft token issuesUpdating documentation and procedures maintaining consistency and quality ensuring any changes in procedures are documented for allAlways actively seeking for improvements, spotting trends and proactive acting on these to reduce impact

Chester, United Kingdom

Providing IT support and resolution on all types of incidents and requests reported to the IT Service Desk from a global customer base. Supporting both office base users and branch users on all reported IT issues. Providing operational help for a wide range of Barclay’s processes, procedures and IT systems. Drive the increase of number of calls resolved at first point of contact, Updating existing knowledgebase and writing new knowledge documentation.Support of users within AD, Exchange and Citrix environmentsSupport of users with RSA, hard and soft token issuesUpdating documentation and procedures maintaining consistency and quality ensuring any changes in procedures are documented for allAlways actively seeking for improvements, spotting trends and proactive acting on these to reduce impact

Bolton, United Kingdom

During my role at Micros I provided 1st/2nd line support on customer servers. This involved back office server performance issues, setup of server software’s for new stores, leasing with 3rd line/Development teams on SQL and EPOS till issues, creating new procedure on setups of new tills and servers in new stores and documenting this so that all users can follow and complete for future use, updating and keeping update new disk images so that replacement tills can be cloned with the most recent images reducing work needed to configure new or replacement tills.

Manchester, United Kingdom

Providing first line support to company users. Supporting wide range of products and hardware including Microsoft, Lotus notes, large range of printers. Maintaining consistency and quality of workstations and build images, Performance improvements within the LAN network, Basic Network administration, Assisting network manager with major server upgrades, Maintaining stock levels of consumables and hardware equipment, setup of all new user on all applications used within the company. Complete desktop moves, basic hardware maintenance and upgrades.