Thomas Stuart Email & Phone Number

Scottsdale, Arizona, Us

Scottsdale, Arizona, Us

Paris, France, Fr

• Lead project resource for the Data Network Operations team, supporting a large client of Capgemini• Provided project support consisting of investigation, documentation, and updating of NTP configurations of all devices connected to the client network.• Coordinated and worked with the Network Engineering team to install network gear in accordance with implementation plans created by Network Engineering. • Provided network support to various project teams to facilitate installation, upgrade, or replacement of network-connected devices, including creating and updating DNS entries and DHCP scopes.

Denver, Colorado, Us

• Managed and completed new customer service engineering projects in a timely manner.• Gathered engineering information and updated network documentation and Visio drawings with careful attention to detail.• Coordinated and worked with remote field services to install network gear.• Redesigned customer services as necessary to facilitate faster delivery.

Scottsdale, Arizona, Us

• Provided operational support for internal data communication systems including Local Area Networks (LANs) and Metropolitan Area Networks (MANs) by maintaining, troubleshooting and tuning network infrastructure such as routers, switches, firewall systems, network security devices and access control systems. • Collaborated within the Network team to design and test network changes and additions to ensure very minimal disruption to the production environment.• Planned, coordinated, and carried out IOS updates for entire switch infrastructure.• Provided operational and administrative support for Meraki Wireless Infrastructure.• Supported VPN operation for the entire SRPMIC Government workforce.• Assisted with the operation and administration of several CheckPoint firewalls.

• Analyzed and developed solutions for routine and complex failures and outages.• Maintained record of troubleshooting steps through meticulous notetaking.• Coordinated and followed through with the repair efforts of networking equipment, to include collaborating with vendors to drive issue resolution.• Maintained a commitment to safe practices and held others equally accountable.• Maintained and supported IP infrastructure. Updated all systems and databases with careful attention to detail.• Performed both internal and external escalations on all hardware and software failures and all data related outages.• Remained current on the latest data network technology through completion of required/recommended training and reading material.• Coordinated and performed low to mid-level complexity migrations.• Supported the on-call rotation for the Scheduled Activations team.• Processed new activations, disconnects and migrations of customer services.• Maintained 99% activation success rate by completing a thorough review before each scheduled event.• Operated in multiple systems and databases as required.

Broomfield, Colorado, Us

• Analyzed and developed solutions for failures and outages and coordinated the repair efforts of networking equipment.• Maintained a commitment to safe practices and held others equally accountable.• Maintained and supported IP infrastructure. Updated all systems and databases with careful attention to detail.•Performed both internal and external escalations on all hardware and software failures and all data related outages.• Processed new activations, disconnects and migrations of customer services.• Remained current on the latest data network technology through completion of required/recommended training and reading material.• Coordinated and performed low to mid-level complexity migrations.•Operated in multiple systems and databases as required. • Member of Level 3's Failure Resolution Activation Team

• Deployed new or replacement hardware to accommodate project requirements.• Developed core router configurations for new client environments.• Developed switch configurations for end devices on Cisco access tier equipment• Provided network support and troubleshooting as required by customers• Implemented configurations during scheduled change control windows.• Adhered to strict change control procedures as to limit potential impact to production systems. • Ensured all standards and Cisco best practices are being followed

Washington, Dc, Us

• Trained and supervised 30 personnel in the safe operation of two 550 megawatt naval nuclear reactor plants• Responsible for leading 8 personnel in the timely repair and upkeep of several A4W nuclear reactor plant components• Planned, executed, and documented satisfactory completion of over 500 complex nuclear reactor plant maintenance items• Experienced in quality assurance of technical maintenance guides• Proven ability to communicate effectively in diverse environments