Holds full accountability for management of service operations for a SaaS-based healthcare analytics platforms; oversees all day to day operations for Provider Services, Medical Records Intake, and Medical Record Quality Assurance in HEDIS, Risk Adjustment, and IVA projects. Provides key technical and strategic guidance on refinement and maintenance of the platform; directs hiring, training, and monitoring initiatives for all charting and QA staff. Effectively drives compliance, process improvements, and optimal productivity.

Effectively collaborates with clients regarding project focus, scope of service, and deadlines; effectively estimates and manages budgets; determines, conveys, and coordinates all steps, resources, time, and billing parameters required; manages day-to-day resource adherence. Accurately tracks and reports team hours and expenses associated with each project; skilled in analysis of project profitability, revenue, margins, billing rates, and utilization; ensures comprehensive record keeping.

Directly responsible for overall success of call centers’ operations planning and practices, including staff hiring, training, effectiveness, scheduling, and reporting. Effectively developed and implemented a new company-wide script, training program, and sales team; actively managed a highly-detailed lead and customer database; oversaw all print and outdoor media purchases. Created new reporting efficiencies and metrics; successfully generated highest sales in company history.

Efficiently managed and coordinated 600+ associated centers; evaluated and assessed complex dental practices to provide the best option to the dentist; in-charge of selling new contracts, managing tight timelines, and meeting corporate goals and initiatives. Developed, presented, and led corporate program initiatives; set-up, administered and reported on associated center activity; assisted with clinical training of offices; participated at industry trade shows and conventions.