Thomas Suhalim Email & Phone Number

Sydney, Nsw, Au

New South Wales, Australia

• Work with a team to recover deleted data or corrupted file from NAS, RAID, hard drive, memory card, mobile phones and other devices using various forensics tools. • Provide technical support to a business or home users to recover their system and network system.• Implement and setup network infrastructure for small and medium office.• Provide day-to-day internal technical support.

Greater Jakarta Area, Indonesia

• Manage a team of customer service engineer and developer staff to ensure that all proactive services are delivered against contractual obligations.• Lead and evaluate company's strategic and day to day operational activities including individual KPI measurement to achieve company's target• Maintain and build relationship with existing and prospect customer as well as business partner.• Keep updating product knowledge and defining new opportunity in the market. • Introduce new product and solution to the market by doing presentation, product demo, and product implementation.• Provide technical advisory for banking hardware and software products to customer.• Provide technical direction for internal project development including design project concept and determine project objective.• Analyse statistics and other data to determine the level of customer service and to generate regular reports for customer and management.• Fulfill project administrative responsibilities by coordinate with accounting team in regards of equipment/hardware delivery, billing status, and project backlog.• Analyse, design and develop well-defined methods, procedures and programs in service delivery projects.

Greater Jakarta Area, Indonesia

• Identify and manage the delivery of technical and proactive services.• Provide technical consultancy in particular areas of focus, specific to the customer's environment and business goals. • Work with the customer’s IT and understand all the components of the infrastructure, recommend changes to improve performance and stability, and monitor ongoing operations.• Ensure that all proactive services are delivered against contractual obligations.• Track service incidents and coordinate with service department for issue resolution when notified or escalated.• Coordinate with accounting team in regards of equipment/hardware delivery, billing status, and project backlog.• Capture product-specific requests from customers and communicate them to product marketing.• Coordinate existing customer sales opportunities with the assigned sales.

Greater Jakarta Area, Indonesia

• Establish and manage relationship with customer and serve as the primary point of contact.• Responsible for overall function of call center as customer single point of contact.

Greater Jakarta Area, Indonesia

• Install and maintain Cisco products for various global customers.• Design and install LAN infrastructure, PABX, servers and security access.• Manage Automated Teller Machine (ATM) upgrade project for Citibank Indonesia.

Greater Jakarta Area, Indonesia

• Technical Specialist for IBM integrated project in Garuda Indonesia, ABN Amro, Halliburton, GM Indonesia.• Maintain ticketing system and servers (RS/6000 and OS/2 LAN Servers), Oracle database and reorganize database structure in Garuda Indonesia.

Greater Jakarta Area, Indonesia

• Technical Specialist for IBM internal project.• Install and maintain Lotus Notes server, Tivoli network monitoring tools, software distribution, DNS, web servers, proxy servers and Tivoli backup system.• Maintain and deploy ThinkPad, PC desktop, printers, as well as supporting LAN infrastructure.

Greater Jakarta Area, Indonesia

• Project management for 1995/1996 Education Special Package.• Main instructor for AIX/6000 and LAN in business solution department.

Master’S Degree, Information Technology

Risk Management And Contracting For Project Managers

Bachelor'S Degree, Computer Science