Responsible for entire infrastructure of all our clients

Heartland School Solutions July 2015-Present• Daily Duties Maintaining Tickets from Salesforce, by email , phone and Android App• Using Cisco Ip Phones , Cisco Webex, Cisco ACD add in , Configuring Cisco Ip Phones• Running Data Drops from Server switchs• Creating student and Adult accounts in Nutrikids• Maintaining SQL and access databases• Running SQL queries • Clearing open sessions• Running and writing SQL sripts for patches or hot fixes• Installing software on computers remotely• Install Pin pads• Installing Printers• Mapping network drives• Maintaining ticketing system wikki• Restoring data bases on SQL servers• SQL 2008 and 2012• Setup Conference phones and meetings using cisco spider phones and cisco webex• Migrate servers• Novell tree strings• Redegit create Arc files and New loc files• Direct Ip printers• Create Central databases• Manipulate Excel and Csv files for importing info into databases• Building Picture databases

Create new user accounts using Active DirectoryManage and update Active Directory 2003-2008Create New or manage Distribution list ITU Window's 7 and 8 certified Software supported: QS1, Framework, Optimum, Office Suite XP-2010, Citrix, Card watch, Care Card Data bases, Patient Funds, D-sac Fin Reports, PMX, Great Plains 2010, Smart Linx, Raisers Edge, ADP, PMP, PERS, Nurse Call, DFM, Health Medx, EHR, Office Hours, AMMS, Miro,Drupal 7.1Website Site Designer for Team WellnessConfigure and set up Mini Android 4.0-4.1 PCManage Data base system for computer replacement every 3 year replacement planManage and repair Care Trackers for all locations Image and configure new computers and laptopsEncrypt laptops with Truecrypt and BestcryptSet up Webx or webinairs for board room meetings weekly Set up and configure new IP Phones for PBX SystemsCompletePBX powered by XorcomXorcom phone systemsRun and monitor SpiceWorks help desk ticketing systemOnsite help for 4 locations- 1300 employes and 387 residentsremote in computers to help support users with VNC, Remote desktop and log me in123Resolve the employees day to day IT related issues and concerns. Software and hardware support for internal and external employees.Identify and setup, configuration, and diagnoses issuesMonitor and maintain workflow in our Help desk unit, which monitors all incoming calls and e-mails from users and managers on all change and problem requests that arise with projects. Solve and close out any critical system errors.Maintain Network printers and devicesMaintain relationship with Vendors ( Dell, Hp and Xerox)Set up new users work stationsinstall network printers by direct IPMaintain re-pore with all local and offsite usersVisit local users and offsite users for setup and day to day hands on issuesSetup and configure Iphones,Androids, Tablets, and IpadsMaintain and make supply ordersMaintain external pagers ; with USA MobilityTeam Wellness TreasurerStep Up Coordinator

Hired to resolve the employees day to day IT related issues and concerns. Design easy to reference technical "help" manuals IT related issues and concerns. ProvideSoftware and hardware support for internal and external employees. Identify general setup, configuration, and diagnoses issuesMonitor and maintain workflow in our Helpdesk unit, which monitors all incoming calls and e-mails from users and managers on all change and problem requests that arise with projects. Solve and close out any critical system errors. Maintain Network printers and devicesMaintain relationship with Vendors ( Dell, Hp and Xerox)Set up new users work stationsMaintain and make supply orders

Monitor computer systems, print reports, and resolve software and hardware issues for the end users. Take phone calls and emails from end users on IT related issues. Identify general setup, configuration, and diagnoses issues Resolve and support software and hardware issues Document, track and monitor issues to ensure timely resolution, Including call backs Answer calls and respond to chat and voice mails left by end users Password resets through active directory, sso, tso,tpx,tssm and puttyInstall network printers both through printer name and location and IP address Assist end users in migrating email from Lotus Notes to Microsoft Outlook Assist with latency with systems and software Remote into end users cpu with dame ware, vnc software and Log Me In, Remote Assistance

Monitor computer systems, print reports, and resolve software and hardware issues for the end users. Take phone calls and emails from end users on IT related issuesIdentify general setup, configuration, and diagnoses issues Resolve and support software and hardware issues Document, track and monitor issues to ensure timely resolution, Including call backs Answer calls and respond to chat and voice mails left by end users Password resets through active directory, sso, tso,tpx,tssm and puttyInstall network printers both through printer name and location and IP address Assist end users in migrating email from Lotus Notes to Microsoft Outlook Assist with latency with systems and software Remote into end users cpu with dame ware, vnc software and Log Me In, Remote Assistance

The Helpdesk Technician supports educational institutions of varying levels and sizes in a Linux / UNIX operating system environment. Will work with a team to solve technical problems and offer advice on ways to increase the value of the Enterprise product to the educational institutions that use it. * Managing resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission critical services via e-Learning applications to students and faculty at a wide variety of learning institutions. Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Enterprise Level products. * Providing superior customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues within internal departments. Success criteria are highly focused on customer satisfaction levels. Prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues within acceptable service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customers and appropriate internal employees of status of all issues on a timely basis. Collaborating extensively with peers, Enterprise Account Managers, and members of the escalation team to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers