Thomas W Sweat Ii Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Drove between 1500-2000 miles/week as a home daily CDL-A Driver. Delivered as scheduled 98% of the time with 99% customer satisfaction. Maintained compliance with DOT and company regulations and requirements. Maintained 100% clean driving record and 100% clean drug and alcohol tests. Used critical thinking and advanced problem solving on multiple occasions.

Jacksonville, Florida Area

Organization and analysis of client tax documents. Used advanced research skills to create detailed documentation to support client tax positions. Maintain compliance with both company and IRS rules, policies, and regulations. Managed portfolio of 150 clients using Microsoft Office and Adobe suites.

Jacksonville, Florida Area

Received 5 compliment calls for exceptional customer service, knowledge, and de-escalation abilities. Analyze and resolve Level I client issues, managed process to completion, and provided detailed documentation. Processed financial transactions on investment products for over 100 clients/day in a call center.

Jacksonville, Florida, United States

Negotiated payment of past due credit products, and analyze customer finances to offer payment alternatives as applicable. Researched and resolved customer disputes according to federal compliance regulations with minimal escalation.

Jacksonville, Florida Area

Received 3 ‘WOW’ calls for advanced knowledge of products, and using customer service skills to resolve issues. Level I Support for customer issues while assisting with order placement and fulfillment.

Jacksonville, Florida Area

-Manage individual accounts at the 30, 60 and 90 day level, using technologically advanced, user friendly computer systems-Negotiate payment arrangements with the goal of maintaining homeownership and mitigating risk of foreclosure-Communicate with borrowers frequently to allow for early intervention and preempt future delinquency-Ensure the proper.

-Locate and notify consumers of delinquent accounts by mail or telephone-Verify and update consumer information on accounts-Arrange for debt repayment in full or establish repayment schedules -Process and verify consumer payments -Process disputed consumer accounts

Jacksonville, Florida Area

-Process guests checking in/out of the hotel-Address needs and concerns of guests-Answer phone calls; create and manage reservations-Complete night audit and rectify discrepancies

Jacksonville, Florida Area

-Provided mentoring to participants with developmental disabilities-Facilitated workshops which enhance the participants’ ability to live independently-Organized community events which enhance the participants’ exposure to the Jacksonville community-Lived on site to maintain the safety of participants as well as provide an outlet for issues and concerns

Jacksonville, Florida Area

-Wash dishes, stock freezers and dry stock-Serve food, operate kitchen and dish room machinery-Assist the head chef and any other duties asked of or assigned

Jacksonville, Florida Area

-Review cases prior to conducting teen court trials -Litigate cases in capacities of both prosecuting and defending attorney -Conduct client interviews-Serve as bailiff in select cases-Shadow experienced teen court attorneys-Attend discussion sessions with acting Judges