Thomas T. Email & Phone Number

Raleigh, Nc, Us

North Carolina

Rtp, Nc

Designs and implement complex network technologies using VMWare NSX.Designed, installed, and configured multi tenant, software defined, cloud environment for provisioning customer machines as a service.Designs, installs, and implements storage solutions globally.Install, Configure and maintain the organization's internal network switches, routers, and firewalls.Identify, troubleshoot, solve and document network connectivity and performance issues.Install and support Ethernet and Fiber cabling.Monitor network performance and optimize the network for optimal speed and availability.Maintain network software, firmware, and configurations.Implement and maintain various security zones and subnets.Understand security best practices and policies.Ability to document all projects and maintenance procedures of systems.Designed, implemented and maintains AWS cloud environment used for image content delivery.Supports and maintains complex global server and network infrastructure with high uptime.

Rtp, North Carolina

My roles include supporting customers with NetApp software issues predominately in a virtualized or cloud environment by troubleshooting problems and using techniques to research, document and isolate symptoms to provide resolution. Other tasks include documenting problems/bugs, providing action plans and regular communications with customers to provide an excellent customer support experience.I also work with the engineering team to provide root cause analysis documentation for customer core files. I provide escalation assistance to L1 team members, participated in weekly specialization meetings and researched new issues escalation engineers have observed.

Fort Bragg, North Carolina

Installs and manages virtual servers utilizing ESXi, VMware and NETAPP data storage devices to deploy Domain Controllers, DNS, MS SQL, MS Exchange, MS Share Point and military tactical servers.Expert knowledge of virtualization technologies such as VMware and its suite of virtualization products and tools such as vSphere, vCenter, vMotion, vShield, vMware workstation, VMware Player, including the planning, deployment, configuration and administration of host systems and virtual machines.Assists customers with warranty related issues communicating technical requirements to vendors for resolution.