Thomas Ta Email and Phone Number
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IT professional with a 10+ years of experience in a breadth of fields from call center, to franchising to local government solutions; all with a primary focus on a positive customer experience. Highly focused and analytical mind with the ability to tear a problem apart logically to find an effective and efficient solution. Merges technical and business knowledge to address difficult problems.I enjoy working with all levels of technical users with the hope of demystifying complex technology.Subject Matter Expert for the following applications:Catapult, EnRoute Emergency Systems, FrontRange HEAT, Granicus Legistar, Oracle Single Sign On, RecTrac/MainTrac, Selectron IVR, SharePoint 2010, Kronos Telestaff, Kronos Workforce CentralExperience with the following software/applications:AS400, IBM Cognos, ESRI ArcGIS, ImageNow, Lawson, Oracle WAM, SQL, SunGard Naviline, Tyler Technologies Incode, VisualCron
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Applications Support AnalystCity Of University Park Jun 2015 - PresentUniversity Park, Texas, UsDirectly supporting the Public Works and Community Development departments as the technical lead and systems administrator.
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Systems Development Senior SpecialistXerox State & Local Solutions Aug 2011 - Jun 2015Supporting the City of Carrollton's IT applications infrastructure by working closely with customer service reps up to City Management. - Adept at translating technical information to non-technical system users - Install software, perform upgrades, develop test plans and coordinate testing with users- Analyzes, programs, and modifies software enhancements and new products used in local, networked, or Internet-related computer programs.- Write business requirements, functional design and technical specifications for system interfaces, queries and reports- Write root cause analysis, user and technical documentation
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Franchise ConsultantMr. Appliance Nov 2005 - Jun 2011Coached franchisees on how best to operate and grow their business based on the Mr. Appliance systems. Systems include office automation, budgeting and pricing structure, internet and direct marketing, service technician soft skills, and office and field service technology. Analyzed monthly profit and loss statements to measure proper growth of franchisees. Performed site visits to help establish a franchisee in their territory, teach key performance indicators and ensure the systems are in place for a successful startup.
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Franchise Systems SpecialistThe Dwyer Group - Mr. Appliance Corp. Nov 2005 - Nov 2006Waco, Tx, UsWorked with Franchise Consultants and their franchisees in a support role to grow their business through the use of proprietary CRM. Created instruction manuals, videos and performed interactive webinars to train the franchisees on the use of the software and hardware. Filled the role of business analyst in the further development of our field service automation software on the Windows Mobile platform. Creation and development of software increased franchise efficiency, productivity and profitability. -
Systems Support SpecialistThe Dwyer Group Sep 2005 - Nov 2005Waco, Tx, UsActed as liaison between support team and development team to better initiate updates to system. Prioritized corrections and enhancements to CRM based on user needs. Involved in software quality assurance specifically requirement definitions and testing. Worked with a third party developer to design and test field service automation software for appliance technicians to better diagnose and quote repairs. -
Senior Technical Support AnalystThe Dwyer Group Jan 2005 - Sep 2005Waco, Tx, UsLead a team of 6 technicians in supporting end users on CRM. Trained other Technical Support Analysts. Dealt with escalated issues as level two support for end users. Maintained the list of enhancements and corrections to the CRM system as errors were found or proposed by users.
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Technical Support AnalystThe Dwyer Group Jul 2004 - Jan 2005Waco, Tx, UsLevel one tech support on proprietary CRM system. Conducted interactive training via live webinars for end users.
Thomas Ta Skills
Thomas Ta Education Details
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University Of Houston, C.T. Bauer College Of BusinessManagement Information Systems
Frequently Asked Questions about Thomas Ta
What company does Thomas Ta work for?
Thomas Ta works for City Of University Park
What is Thomas Ta's role at the current company?
Thomas Ta's current role is Applications Support Analyst at City of University Park.
What is Thomas Ta's email address?
Thomas Ta's email address is th****@****ics.com
What is Thomas Ta's direct phone number?
Thomas Ta's direct phone number is +121298*****
What schools did Thomas Ta attend?
Thomas Ta attended University Of Houston, C.t. Bauer College Of Business.
What are some of Thomas Ta's interests?
Thomas Ta has interest in Disc Golf, Photography, Trivia, Food (Cooking And Eating), Astral, Macro.
What skills is Thomas Ta known for?
Thomas Ta has skills like Management, Crm, Customer Service, Team Building, Team Leadership, Sharepoint, Strategic Planning, Start Ups, Training, Program Management, Business Analysis, Troubleshooting.
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