Applications Support Analyst
CurrentDirectly supporting the Public Works and Community Development departments as the technical lead and systems administrator.
Jun 2015 - Present
AeroLeads people directory · profile
Thomas Ta Email & Phone Number
Applications Support Analyst
at
City of University Park
1 work email found
@uptexas.org
2 phones found area 212
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Applications Support Analyst
Location
Dallas, Texas, United States
Who is Thomas Ta? Overview
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Quick answer
Thomas Ta is listed as Applications Support Analyst at City of University Park, based in Dallas, Texas, United States. AeroLeads shows a work email signal at uptexas.org, phone signal with area code 212, and a matched LinkedIn profile for Thomas Ta.
Thomas Ta previously worked as Systems Development Senior Specialist at Xerox State & Local Solutions and Franchise Consultant at Mr. Appliance. Thomas Ta holds Bba, Management Information Systems from University Of Houston, C.T. Bauer College Of Business.
Company email context
Email format at City of University Park
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{first_initial}{last}@uptexas.org
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AeroLeads found 1 current-domain work email signal for Thomas Ta. Compare company email patterns before reaching out.
Profile bio
About Thomas Ta
IT professional with a 10+ years of experience in a breadth of fields from call center, to franchising to local government solutions; all with a primary focus on a positive customer experience. Highly focused and analytical mind with the ability to tear a problem apart logically to find an effective and efficient solution. Merges technical and business knowledge to address difficult problems.I enjoy working with all levels of technical users with the hope of demystifying complex technology.Subject Matter Expert for the following applications:Catapult, EnRoute Emergency Systems, FrontRange HEAT, Granicus Legistar, Oracle Single Sign On, RecTrac/MainTrac, Selectron IVR, SharePoint 2010, Kronos Telestaff, Kronos Workforce CentralExperience with the following software/applications:AS400, IBM Cognos, ESRI ArcGIS, ImageNow, Lawson, Oracle WAM, SQL, SunGard Naviline, Tyler Technologies Incode, VisualCron
Listed skills include Management, Crm, Customer Service, Team Building, and 24 others.
Current workplace
Thomas Ta's current company
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7 roles
Thomas Ta work experience
A career timeline built from the work history available for this profile.
Systems Development Senior Specialist
Xerox State & Local Solutions
Supporting the City of Carrollton's IT applications infrastructure by working closely with customer service reps up to City Management. - Adept at translating technical information to non-technical system users - Install software, perform upgrades, develop test plans and coordinate testing with users- Analyzes, programs, and modifies software enhancements and new products used in local, networked, or Internet-related computer programs.- Write business requirements, functional design and technical specifications for system interfaces, queries and reports- Write root cause analysis, user and technical documentation
Aug 2011 - Jun 2015
Franchise Consultant
Mr. Appliance
Coached franchisees on how best to operate and grow their business based on the Mr. Appliance systems. Systems include office automation, budgeting and pricing structure, internet and direct marketing, service technician soft skills, and office and field service technology. Analyzed monthly profit and loss statements to measure proper growth of franchisees. Performed site visits to help establish a franchisee in their territory, teach key performance indicators and ensure the systems are in place for a successful startup.
Nov 2005 - Jun 2011
Franchise Systems Specialist
Worked with Franchise Consultants and their franchisees in a support role to grow their business through the use of proprietary CRM. Created instruction manuals, videos and performed interactive webinars to train the franchisees on the use of the software and hardware. Filled the role of business analyst in the further development of our field service automation software on the Windows Mobile platform. Creation and development of software increased franchise efficiency, productivity and profitability.
Nov 2005 - Nov 2006
Systems Support Specialist
Acted as liaison between support team and development team to better initiate updates to system. Prioritized corrections and enhancements to CRM based on user needs. Involved in software quality assurance specifically requirement definitions and testing. Worked with a third party developer to design and test field service automation software for appliance technicians to better diagnose and quote repairs.
Sep 2005 - Nov 2005
Senior Technical Support Analyst
Lead a team of 6 technicians in supporting end users on CRM. Trained other Technical Support Analysts. Dealt with escalated issues as level two support for end users. Maintained the list of enhancements and corrections to the CRM system as errors were found or proposed by users.
Jan 2005 - Sep 2005
Technical Support Analyst
Level one tech support on proprietary CRM system. Conducted interactive training via live webinars for end users.
Jul 2004 - Jan 2005
1 education record
Thomas Ta education
-
University Of Houston, C.T. Bauer College Of Business
FAQ
Frequently asked questions about Thomas Ta
Quick answers generated from the profile data available on this page.
What company does Thomas Ta work for?
Thomas Ta works for City of University Park.
What is Thomas Ta's role at City of University Park?
Thomas Ta is listed as Applications Support Analyst at City of University Park.
What is Thomas Ta's email address?
AeroLeads has found 1 work email signal at @uptexas.org for Thomas Ta at City of University Park.
What is Thomas Ta's phone number?
AeroLeads has found 2 phone signal(s) with area code 212 for Thomas Ta at City of University Park.
Where is Thomas Ta based?
Thomas Ta is based in Dallas, Texas, United States while working with City of University Park.
What companies has Thomas Ta worked for?
Thomas Ta has worked for City Of University Park, Xerox State & Local Solutions, Mr. Appliance, The Dwyer Group - Mr. Appliance Corp., and The Dwyer Group.
How can I contact Thomas Ta?
You can use AeroLeads to view verified contact signals for Thomas Ta at City of University Park, including work email, phone, and LinkedIn data when available.
What schools did Thomas Ta attend?
Thomas Ta holds Bba, Management Information Systems from University Of Houston, C.T. Bauer College Of Business.
What skills is Thomas Ta known for?
Thomas Ta is listed with skills including Management, Crm, Customer Service, Team Building, Team Leadership, Sharepoint, Strategic Planning, and Start Ups.
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