An exceptional leader in sales operations and customer care with a proven track record of success in goal-focused and high pressure environments. Self-starter with excellent communication skills focused on exceeding company and client expectations. Analytical leader with strong conceptual abilities providing employees with resources necessary to promote group and individual achievement. An accomplished professional with exceptional organizational skills and the capacity to manage multiple time sensitive projects. The demonstrated ability to appropriately analyze and take action to transform underperforming teams to teams that consistently perform at a high level. Areas of expertise include: Sales Operations and ManagementCall Center Sales Process and Procedure conceptualization and developmentTracking and Results reporting and analysisTalent recognition and developmentRecruiting and Talent RetentionTraining and Inspiring employees to high achievementGoal setting, effective benchmarking, and exceeding results expectations
Listed skills include Customer Service, Customer Retention, Program Management, Operations Management, and 15 others.