Thomas Temple Email & Phone Number

Burnsville, Mn

Sales and Engineering Support: Provided comprehensive sales engineering support to design and price voice and data product solutions tailored for business customers. Crafted proposals and presentations that effectively communicated the benefits and value of the proposed technology solutions. Assisted with RFI/RFP responses. Value Proposition Contributor: Played a critical role in shaping the overall value proposition presented to customers, significantly impacting the sales team's ability to drive new high-margin custom applications across all sales channels.Revenue Growth and Retention: Contributed to efforts to drive new revenue streams and maintain existing revenue by offering innovative and cost-effective solutions.Pricing Strategy Development: Developed competitive pricing strategies for technology solutions, ensuring alignment with business objectives and market demands.Technical Expertise: Provided technical expertise and guidance during customer interactions, addressing any concerns and ensuring a thorough understanding of the proposed solutions.Market and Product Knowledge: Maintained up-to-date knowledge of market trends, competitor offerings, and advancements in technology to keep informed of solution design and pricing strategies.Specific Areas of Technical ExpertiseLayer 2/Layer 3 technologies · Network engineering/planning · WiFi · Voice and Data Switching · VOIP · SIP Trunking · Security Services · Cloud Services · Project Management · Solution Selling· Customer PresentationsSubject Matter Expert on Managed Wireless LAN

Provided consulting services and support for national sales/service professionals including feasibility, and determine configuration needs and business requirements for new clients. Demonstrated parcel shipping solutions software, document inserting and folding equipment, and mailing machines. Defined hardware, software, project management and network requirements for clients. Assisted with RFI/RFP responses, and provided support for proposal and sales quote creation. Created Statements of Work and provided service installation and project management quotes. Assisted Business Analyst with scope definition, proposal creation and quoting. Attended product meetings to assure issues that effect sales were addressed. Worked closely with Product Managers assisting with product testing, development and competitive research. Monitored sales pipeline.

Managed staff of eight regional trainers. Trained and mentored new employees. Worked with Subject Matter Experts to develop materials and provide training for sales and technical personnel. Develop curriculum and trained on subjects including WAN and LAN networking, off-site data storage, Internet access, hosting services and workflow analysis. Assisted with RFI/RFP responses. Developed training materials for "train the trainer" programs. Provided beta testing and feed back to Quality Assurance department on new products and services.

Provided support for sales personnel. Assisted sales personnel in presentations to large corporate printing, pre-press and advertising clients. Created custom requirements documentation and managed project through installation. Developed materials and trained sales personnel on software use and technology. Gathered site information and configuration details required for installation of Customer Premise Equipment. Provided desktop support for Macintosh and Windows operating systems. Developed knowledge of Wide Area Networking hardware, configurations, protocols, and technologies including servers, routers, etc.

Bachelor Of Science - Bs, Industrial Technology - Electronics

Associate, Electronics Technology