Thomas Templeton Email and Phone Number

• Responsible for day to day onsite or, virtual location, Data Center and technical space services and operations.• Plan, schedule and coordinate the installation, rearrangement, and de-installation of data center hardware and/or technical space facility infrastructure supporting enterprise wide computing operations.

• Team lead of a technical group of local analysts in a mid-range system installation and support environment acting as a Subject Matter Expert with regards to technical and procedural issues.•Coordination of new midrange hardware deployments, including vendor, space, power and network resources. Consistently deliver such deployments on-time with minimal disruption to critical business processes.•Facilitate hardware vendor meetings across geographic regions and multiple Data… Show more • Team lead of a technical group of local analysts in a mid-range system installation and support environment acting as a Subject Matter Expert with regards to technical and procedural issues.•Coordination of new midrange hardware deployments, including vendor, space, power and network resources. Consistently deliver such deployments on-time with minimal disruption to critical business processes.•Facilitate hardware vendor meetings across geographic regions and multiple Data Centers.•Participate in interviews and selection of employees for promotions. Show less

•Served as Second Tier hardware support for Data Center mid-range computer environment housing multiple vendors with emphasis on the trouble-shooting of Sun, HP/Compaq and Dell hardware.•Effectively trained and mentored site operations staff, broadening their technical skills and facilitating professional development.•Authored change management and operations documentation to conduct routine procedures and to script installation and upgrade work activities.

•Analyzed hardware issues and coordinated repairs and upgrades to UNIX based servers, overseeing in-house and out-sourced hardware technicians.•Maintained local administration of UNIX servers ensuring backup and operation tasks were performed correctly and in a timely manner.•Created and/or edited documentation procedures for mid-range and mainframe systems to facilitate ease of use and to advance technical accuracy and clarity•Provided technical support for IBM and… Show more •Analyzed hardware issues and coordinated repairs and upgrades to UNIX based servers, overseeing in-house and out-sourced hardware technicians.•Maintained local administration of UNIX servers ensuring backup and operation tasks were performed correctly and in a timely manner.•Created and/or edited documentation procedures for mid-range and mainframe systems to facilitate ease of use and to advance technical accuracy and clarity•Provided technical support for IBM and Unisys mainframe and UNIX mid-range systems within a large Data Center environment. •Directed and supported IBM and Unisys mainframe site operation activities aggressively troubleshooting hardware and application issues to maintain customer uptime.•Implemented change managements to install and upgrade various mainframe hardware and application components.•Responsible for ensuring online and batch processing for IMS and UNISYS applications were completed on schedule. Show less