Thomas Thorman Email & Phone Number

o Managing store with turnover upwards of £75m per yearo Promoting a positive and professional team environmento Building team trust, integrity and superior performance through leading by example o OTO coaching, support and training through monthly action plans to ensure team member growth and KPI performanceo Monitoring and upkeeping company policies and procedureso Responsible for opening and closing the store as manager on dutyo Lead store daily briefings: business communications, daily objectives and trainingso Managing and resolving customer issues to retain client relationshipso Delivering and leading luxury customer service and selling ceremonyo Managing and communicating stock requirements of the storeo Creating effective daily and monthly rotas

Bicester, England, United Kingdom

o Team briefs, trainings and motivating dailyo Monitor and manage performance of teams KPI'so Ensure policies, standards and procedures are communicated and implementedo Driving sales for a new men’s floor approacho 6 months on an active handbags departmento Leading by example with customer service and hospitalityo Store holding in absence of managemento Supported two new department managerso Supervising and aiding the training of new staffo Planned and led department VM changes

Bicester, England, United Kingdom

o Responsible for driving sales, men’s & women’s.o Visual merchandising.o Store opening / closing dutieso Cash managemento Training and motivating teamo Monitoring & improving KPI performanceo Store holding in absence of Management

Bicester, England, United Kingdom

o Responsible for driving sales on menswear depto Visual merchandisingo Store opening/ closing dutieso Cash managemento Training and motivating teamo Monitoring KPI performanceo Delivery/ stock room managemento Promoted from senior sales to Supervisor October 2015o 3 months seconded to Regent St Flagshipo 3 months assist managing pop up storeo Store conversion championo Various store opening/closing project work

Bicester, England, United Kingdom

o Progressed from PT Sales to Store Keyholder in June 2012o Excellent customer serviceo Delivery procedureso Visual merchandisingo Delivering KPIso Stockroom maintenanceo Cash management/Till operationo Alterationso Training