Thomas Tilmant Email & Phone Number

San Jose, Ca, Us

Santa Clara County, California, United States

• Managed efficient deployments, handling more than 400 launches and updates each year.• Upheld strict project timetables with careful monitoring and management of team activities.• One of five Systems administrators tasked to oversee the county shared infrastructure. • Perform administrator activities such as server support, database administration, identity management, VM management, and cloud support• Regarded as the driving force behind the pioneering, leading-edge technology infrastructure design using Azure, Google, and AWS cloud services.• Simultaneously lead, supervise, and manage diverse, multi-disciplinary workgroups comprised of technicians, analysts, architects, and managers from different agencies and departments.• Architect solution to centralize the following core enterprise services: email services, identity management, mobile device management, software and hardware management, networking, and telecommunications.• Utilize principles and practices of supervision, staff development, organization, and personnel management to facilitate the dismantling of long term silos between departments to encourage open communication and collaboration.• Develop positive, successful on-going rapport by collaborating and communicating consistently verbally and in writing with Departmental heads, stakeholders, business leaders, and executive management across 40+ Departments and Agencies of Santa Clara County.• Managed the County's Customer Service Department (CSD) of 20 agents and managers, supporting 4800+ employees.• Managed the Health & Hospital System (HHS) Support Desk and Field Support Teams of 49 agents and managers, supporting 9000+ employees.• Managed non-standard product support such as all Apple products.• Work collaboratively across multiple disciplines, understanding individual environmental needs, and formulating comprehensive architectural solutions that are mindful and respectful of this diversity.