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A seasoned digital manager with over a decade of expertise in e-commerce, project management, and customer experience. My skills include understanding business requirements, constructing actionable insights, and communicating value effectively. I excel in strategic thinking, data analysis, and client-facing roles, with a proven track record of managing teams. I am eager to leverage my diverse skills and experiences and further hone my capabilities in a challenging role.Strategic thinking, data analysis, and client-facing roles are where I truly excel, and my track record is a testament to my capabilities. I have developed, managed, and executed innovative digital product strategies across assigned portfolios, ensuring the delivery of projects within scope, time, and budget.One of my key strengths lies in spearheading content enhancement initiatives, elevating the visibility and appeal of product lines. This has been complemented by my success in optimizing SEO strategies, resulting in boosted rankings for key product lines, including achieving top-ranking on Google's first page for a highly competitive keyword in a specific market.Recognizing the importance of staying ahead of the competition, I have been proactive in tracking various competitor websites, taking corrective actions, and proposing strategic initiatives for key markets. This vigilance has enabled me to mitigate ongoing issues through customer feedback analysis and close collaboration with key stakeholders.In addition to my strategic responsibilities, I have also been actively involved in daily campaign operations, resulting in increased campaign effectiveness and successful product launches. Collaborating closely with clients, I have overseen campaign operations, arranged for product samples, managed fund offers, and overseen logistics for all product deliveries.Throughout my career, I have also been responsible for the administration and involvement in various internal projects, providing e-commerce solutions and advising on software enhancements. This hands-on experience has allowed me to develop a comprehensive understanding of the digital landscape and the evolving needs of businesses.As I look to the future, I am eager to leverage my diverse skills and experiences in a challenging role, further honing my capabilities and driving impactful digital initiatives that deliver tangible results. My passion for staying ahead of the curve, coupled with my proven track record of success, makes me an ideal candidate to contribute to the growth and success of any organization.
Samsung Electronics
View- Website:
- samsung.com/in
- Employees:
- 6523
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E-Store Platform ManagerSamsung ElectronicsSaudi Arabia
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Digital ManagerCorys Build Centre Mar 2023 - Jul 2024United Arab Emirates• Developed, managed, and executed innovative digital product strategies across assigned portfolios.• Act as Project Manager for CBC digital projects, ensuring delivery within scope, time, and budget.• Spearheaded content enhancement for product lines, elevating their visibility and appeal.• Successfully optimized SEO strategies, resulting in boosted rankings for key product lines.• Achieved top-ranking on Google's first page for the keyword "MEP building materials" in the UAE.• Oversee Online portal tech support, and Product Support.• Stay updated on market trends, suggest best practices, and contribute to the annual budget.• Drive data-driven digital initiatives, optimizing platform performance and enhancing customer satisfaction.• Supervised the digital product backlog and formulated quarterly delivery plans in coordination with Green Coast Group.• Managed website content and SEO optimization, resulting in a 15% increase in website traffic. -
Assistant Manager - E-Commerce Category ManagementLandmark Group Feb 2022 - Feb 2023Dubai, United Arab Emirates• Responsible for the integration of the Commercial E-commerce plan across the functions and set goals and targets for E-commerce.• Working towards enhancing sales, margin, profits against budget and forecasts for the home category and managing yearly calendars.• Ensuring being proactive on tracking various competition websites and take corrective actions and proposition for UAE, KSA, BAH & QAT.• Mitigated ongoing issues by 20% through customer feedback analysis and collaboration with key stakeholders.• Improved pricing strategies on OPP level, resulting in a 15% increase in revenue on other Marketplaces.• Monitor performance, SLAs and KPIs and provide input to relevant stakeholders for the improvement of cost position, customer experience and operational efficiency.• Led the Digital Product Strategy, ensuring synergy with marketing teams and achieving personalization and optimization goals. • Reviewing the sales budgets and make recommendations to the management as deemed necessary. • Managed daily campaign operations, resulting in a 20% increase in campaign effectiveness and successful product launches.• In close collaboration with the client, oversee daily campaign operations and arranging for product samples for video shooting, fund offers, and oversee logistics for all product deliveries.• Administration of and involvement in the ensuing internal projects and providing e-commerce solutions like advising the software for enhancements. -
Sr. E-Commerce MerchandiserExtra (United Electronics Co.) Oct 2018 - Dec 2021Saudi Arabia• Monitored competitors on digital market trends, making recommendations to improve sales & proposition for different countries KSA, Bahrain & Oman.• Collaborated closely with brand stakeholders to design customized digital strategies for each brand, ensuring a seamless and customer-centric experience.• Drove online campaigns in collaboration with various teams and agencies, resulting in a 25% growth in online sales and a 30% increase in customer engagement.• Liaised with Marketing & Commercial Dept., contributing to a 15% increase in product push effectiveness and a 20% subscriber growth through marketing emails and push notifications.• Stayed updated on Conversion Rate Optimization trends, leading to a 10% improvement in product performance through continuous enhancement.• Successfully tracked SEO and Google Analytics metrics, identifying and addressing key gaps leading to a 20% increase in website traffic and a 15% boost in keyword redirect effectiveness for new product launches.• Managed the annual calendar with whole planning process with category budget and new launches.• Ensured optimization of cross-selling and up-selling strategies, resulting in a 12% increase in revenue through relevant tools implementation.• Analyzed marketing activity of all on-/offline channels and their effects on the overall shop performance and report marketing performance to management shifting budgets.• Collaborated with internal teams to create landing pages and optimize user experience, resulting in a 18% increase in website views and engagement.• Analyzing website traffic flow by doing A/B testing and using software tools like Hotjar for personalized CRM experience onsite.• Identified trends through a detailed understanding of the core levers that impact performance & brand equity by visitors and AOV.• Handled the new Product launch campaigns and Pre-orders for various brands – Apple, Samsung, Huawei, Whirlpool, Dell, HP, LG, Dyson, Panasonic, Philips, Tecno etc. -
Team ManagerHealthsetgo Mar 2017 - Oct 2018Gurgaon, Haryana, India• Contributing to the strategic operation, growth, and budget planning for Vendors.• Web tracking teams, marketing and business intelligence teams, store applications, the social media team, and CRM all have internal interfaces.• Worked on Various dashboards which represent the performance on various metrics and KPIs on a weekly, monthly, and quarterly basis.• Evaluated supplier performance based on quality standards, delivery time, best prices and ensure all the criteria were met according to the organizational requirements and expectation.• Prepare strategic & action plans to review, implement, and track project execution while ensuring improved levels of productivity, quality, and customer-service standards (School Assessments project).• Developing & implementing the strategy, procedures, and standards to optimize the After Sales Service.• Tracking products through depots to make sure they arrive at their destination and planning delivery timetables and implementing 3PL.• Finding new business opportunities and mapping accounts organizational hierarchy to create an account stakeholder matrix and planning guide. -
Product Manager & Online MerchandiserMk Associates Ltd, Carlton Shoes Ltd, Carlton London Aug 2016 - Feb 2017• Managed the Brand on Online Marketplaces such as Amazon, Myntra, Limeroad, Amazon, Flipkart, Paytm, Snapdeal etc. • Identifying and filling products gaps and generate new ideas that grow market share and Interaction with the Account Managers from all the Marketplaces. • Developed product pricing, inventory management, commercial and positioning strategies. • Doing Data Analysis and finding trends, exceptions and making forecasts on performance management by using ERP software LOGIC and monitoring stock levels. • Developing documentation and road maps for processes, A/B tests, and promotions that succeed through email marketing campaigns and by pushing more email subscription.• Work closely with designing teams to deliver with quick time-to-market and optimal resources. • Creating Social Media Campaigns and Creatives to push the Brand on Facebook, Instagram etc. (Sales on College fest) • Facilitated the ERP Integration team with modelling the software required for the business operations except for the finance department and contributed towards preparation of Standard Operating Procedures. • Responsible for analysis of overall Sales forecast and Budget Estimation Reports every quarter. • Act as a product evangelist to build awareness and understanding of the upcoming products. • Getting Photoshoot done for the Products & Catalogue Management, Inventory Management etc. • Responsible for managing and implementing marketing activities through research, strategic planning, and implementation. -
Order Management AnalystSnapdeal May 2014 - Jul 2016• Working to make the whole order processing quick and healthier by collaborating with the concern departments such as: Customer support, Logistics, Category etc. • Making sure all the pending orders get fulfilled, Post Delivery Issues, Replacements and solving high escalated social issues (Salesforce). • Minimizing the customer complaints in terms of quality and also addressing the payment issues related to customers with the Sales and Management teams through regular follow ups and coordination.• Ensure process compliance and increase efficiency and Identify gaps and improve processes.• Worked on clearing up the pendency of orders within the SLA by 93%.• Creating a weekly report for the Account Managers to check the trend of the client’s deliveries so that they can follow up with the clients for the deliveries promised.• Reduced system errors by 85% by implementing validity checks. • Worked on reducing up the TAT by which it resulted in 77% improvement on pre-delivery order processing cases.• Data mining to analyse data and find correlation of different assigned parameters by using SQL.• Generate performance reports, track and identify the deviations by taking timely corrective actions• Reducing Cancellation by making new strategies and plans for managing vendors.• Analysis and reduction of pre & post deliveries issues.• Handling seller queries through mail like packaging material arranging or any other technical glitch through which seller could not able to update the Price or product inventory.• On boarding the new clients, explaining the process and helping them get on board successfully. -
Administrative Assistant To Chief Executive OfficerPhoenix Contact In Nov 2012 - May 2014• Prepare record, check over and invoices, presentations, brochures, publications, reports and relevant material. • Record and prepare minutes of meetings. • Handling administrative & HR responsibilities which included Hiring, contract agreements of suppliers, facility management and seasonal employer’s contracts.• Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations. -
Logistics ExecutiveArl Mar 2012 - Nov 2012• Manage the operations of Transport cold stores.• Ensured correct allocation of resources to meet delivery schedules.• Created a recording and reporting system.• Supervised the import and export loads and bulk cargo.• Manage the training and development of new recruiters.• Doing the assigned job according to the profile.• Handling accounts for companies like PEPSICO, LG, Whirlpool, Samsung, Hero Honda etc.
Tinson Thomas Education Details
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Business/Commerce, General -
Sikkim Manipal UniversityOperations Management -
St. Thomas Sr. Sec. ShoolCommerce
Frequently Asked Questions about Tinson Thomas
What company does Tinson Thomas work for?
Tinson Thomas works for Samsung Electronics
What is Tinson Thomas's role at the current company?
Tinson Thomas's current role is E-store Platform Manager.
What is Tinson Thomas's email address?
Tinson Thomas's email address is tt****@****tre.com
What schools did Tinson Thomas attend?
Tinson Thomas attended Delhi University, Sikkim Manipal University, St. Thomas Sr. Sec. Shool.
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