Thomas (Tj) David Email & Phone Number

Carlsbad, Ca, Us

Fort Myers, Florida, Us

Carlsbad, California, Us

• Provide a high level of support in project planning, system maintenance, and future infrastructure technologies• Collaborate with members of network and security teams to maintain datacenter systems, close open vulnerabilities, and manage risk• Support data center ensuring all servers and infrastructure are running optimally and responding to alerts• Manage IT equipment and service vendors to ensure all equipment is under warranty support and maintenance• Maintain standard operating procedures, work instructions, and documentation• Provide guidance and support for service desk staff in troubleshooting complex problems• Maintain workstation and server patch management using SCCM and iVanti solutions• Create and manage SCCM software packages for software upgrades and deployments• Build and maintain Microsoft failover clusters for SQL• Support a 24x7 operation, including problem analysis, determination, and seeing problems through till resolution• Implement security policies, changes, and maintenance through Group Policy

Carlsbad, California, Us

• Support and manage Active Directory, DNS, DHCP• Manage, upgrade and configure NetApp storage infrastructure by providing necessary storage for projects, user data, and virtual infrastructure on SAN/NAS protocols• Maintain and operate backup infrastructure by ensuring all corporate data is backed up and secure using Netbackup, Netapp SMVI• Create and monitor vRealize/SCOM alerts, reports, and trends• Experience with Linux/Unix command line interface skills, provisioning and basic support of Linux operating systems• AWS training and knowledge provisioning infrastructure, instances, and security permissions• Support Cisco UCS infrastructure, upgrades and high availability of virtual infrastructure• Maintain VMWare environment, templates, datastores, system provisioning, and upgrades• Maintain data center infrastructure and lifecycle management of hardware/software• Service-Now administration and creation of workflows, catalog maintenance, upgrades• Manage Symantec Endpoint Protection policies for workstations and servers

Newport, Ri, Us

As a Network Administrator I provided Salve Regina's community with constant and reliable data communication. These are some of the tasks I was responsible for:• Supported Microsoft Windows Server network by installing and setting up new servers, including scheduling Windows updates, and maintaining file and print server permissions• Responsible for University Active Directory members while implementing Group Policies specific to user groups and maintaining DHCP scopes for segmented subnets• Responsible for managing the University’s e-mail system hosted on Exchange 2010, by maintaining distribution lists, University e-mail accounts, Exchange policies, and Barracuda Spam policies• Managed VSphere environment by creating templates, deploying virtual machines to hosts/clusters, including monitoring VM performance, presenting necessary SAN storage, and maintaining ESXi host infrastructure• Provided centralized data management reports to ensure the reliability and availability of data through implementing data backup schedules, monitoring space availability and usage activities on both SAN and server storage• In charge of renewing and installing all SSL certificates on IIS and Tomcat webservers, in addition to internal certificates on application servers• Assisted Technical Services department in developing and deploying appropriate software images and automating the imaging of client systems using Microsoft System Center Configuration Manager, and Symantec Ghost• Collaborated with team members to introduce new technologies including Cisco Telepresence devices and remote communication tools like Jabber and Movi• Familiar with Cisco CUCM VOIP procedures and mailboxes in order to provide helpdesk resolutions to users• Administered Blackboard Learn application and servers by applying necessary service packs, patches and security hotfixes including Blackboards Xythos application for file storage

Newport, Ri, Us

As a Technical Support specialist I provided technical Helpdesk support to staff, faculty and students through a variety of ways.• Managed Student Laptop Center program, including performing all hardware repairs for over 2000 students, software troubleshooting, and organization and deployment of laptops to students• Maintained all University technology inventory by creating and reporting data using Crystal Reports • Provided technical helpdesk support to teachers, staff and students in addition to repairing PC’s and Mac’s hardware and software• Communicated effectively with faculty and staff through helpdesk calls and new technology deployments• Maintained and created Windows images for University computers while using Microsoft System Center and Symantec Ghost to deploy images

New York, Ny, Us

I had many roles while working at Scuba.com. I updated and added material to the website, managed the returns department, and inventoried and shipped customer orders.• Created and modified Google and Yahoo PPC, Adwords/Adsense to promote product sales on search engine results• Produced instructional videos with merchandise for new website material while editing product images with Adobe Photoshop• Managed returns department while developing new procedures to check products back into inventory upon return, in addition to assisting customers through their return process• Developed and revised Scuba.com website with new content, while managing MAP pricing adjustments on all products• Inventoried all new products received in addition to picking, packing, and shipping customer orders for delivery

Masters Of Science (Ms), Management

Bachelor Of Science (Bs), Information Systems Management