Livewell Customer Contact Team Leader
Current
Apr 2022 - Present
AeroLeads people directory · profile
Thomas (Tom) Smith Email & Phone Number
Customer Contact Team Leader - Livewell Derby
at
Derby City Council
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Contact Team Leader - Livewell Derby
Location
Derby, England, United Kingdom
Company size
Who is Thomas (Tom) Smith? Overview
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Quick answer
Thomas (Tom) Smith is listed as Customer Contact Team Leader - Livewell Derby at Derby City Council, a company with 1679 employees, based in Derby, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Thomas (Tom) Smith.
Thomas (Tom) Smith previously worked as Livewell Customer Contact Team Leader at Derby City Council and Sales Team Leader - The Economist at Firstsource. Thomas (Tom) Smith holds Diploma Of Higher Education, Psychology from Nottingham Trent University.
Company email context
Email format at Derby City Council
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Derby City Council
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Profile bio
About Thomas (Tom) Smith
Experienced Sales and Service Team leader with a demonstrated history of working in the outsourcing industry. Highly effective at coaching individuals and teams to deliver results that consistently exceed all targets and fostering an environment focused around celebrating success and sharing best practice.People-centric with a passion for developing those around me to create a dedicated, successful and innovative team geared towards long term, sustained success
Current workplace
Thomas (Tom) Smith's current company
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Derby City Council
5 roles
Thomas (Tom) Smith work experience
A career timeline built from the work history available for this profile.
Sales Team Leader - The Economist
Managing a team consisting of both inbound and outbound sales agents, and delivering high standards across a variety of KPIs including conversion rate, sales per hour and productivity. Regular reporting to our client on current performance, upcoming changes and providing in depth analysis of previous day's results.
May 2021 - Apr 2022
Service Team Leader - The Economist
Leading the formation of a customer service team for a new client, and supporting that team to exceed all KPIs set through coaching and mentoring. Creation and management of work schedules to ensure SLA agreements are met. Managing a hybrid team of both office based and work-from-home staff due to ongoing Pandemic.
Nov 2020 - May 2021
Customer Experience Leader - Sky Store
Managing a customer service team working via telephone, live chat, email and social media to Consistently achieve NPS score of 80+. Creating quality monitoring frameworks to ensure that conversations are of the required standard. Within this role I have also been acting Operations Manager during periods of absence/holiday and reporting directly to the.
Nov 2015 - Nov 2020
Customer Experience Advisor - Various Campaigns
Working on behalf of a variety of clients including NOWTV, Sky TV and Sky Store. Providing great customer service via live chat, telephone, email, social media and video chat. Reporting potential issues and liaising with management to resolve these.
Apr 2013 - Nov 2015
Team & coworkers
Colleagues at Derby City Council
Other employees you can reach at derby.gov.uk. View company contacts for 1679 employees →
LA
Lee Archer
Colleague at Derby City CouncilDerby, England, United Kingdom, United Kingdom
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SR
Sobia Rashid
Colleague at Derby City CouncilGreater Derby Area, United Kingdom
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KW
Karen Willson
Colleague at Derby City CouncilDerby, England, United Kingdom, United Kingdom
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EM
Emily Maile
Colleague at Derby City CouncilGreater Nottingham, United Kingdom
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SB
Sandra Broomes
Colleague at Derby City CouncilGreater Derby Area, United Kingdom
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GC
Gwen Childs
Colleague at Derby City CouncilGreater Derby Area, United Kingdom
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NG
Nicola Goozee
Colleague at Derby City CouncilDerby, England, United Kingdom, United Kingdom
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LK
Lucy Kate Moores
Colleague at Derby City CouncilUnited Kingdom, United Kingdom
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TW
Tracey Watts
Colleague at Derby City CouncilGreater Derby Area, United Kingdom
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JT
John Tyler
Colleague at Derby City CouncilDerby, England, United Kingdom, United Kingdom
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Lee Archer
Colleague at Derby City CouncilDerby, England, United Kingdom, United Kingdom
View →
SR
Sobia Rashid
Colleague at Derby City CouncilGreater Derby Area, United Kingdom
View →
KW
Karen Willson
Colleague at Derby City CouncilDerby, England, United Kingdom, United Kingdom
View →
EM
Emily Maile
Colleague at Derby City CouncilGreater Nottingham, United Kingdom
View →
SB
Sandra Broomes
Colleague at Derby City CouncilGreater Derby Area, United Kingdom
View →
GC
Gwen Childs
Colleague at Derby City CouncilGreater Derby Area, United Kingdom
View →
NG
Nicola Goozee
Colleague at Derby City CouncilDerby, England, United Kingdom, United Kingdom
View →
LK
Lucy Kate Moores
Colleague at Derby City CouncilUnited Kingdom, United Kingdom
View →
TW
Tracey Watts
Colleague at Derby City CouncilGreater Derby Area, United Kingdom
View →
JT
John Tyler
Colleague at Derby City CouncilDerby, England, United Kingdom, United Kingdom
View →
5 education records
Thomas (Tom) Smith education
Diploma Of Higher Education, Psychology
A-Level, History, B
A-Level, Chemistry, B
Biology, C
A Level, Psychology, A
FAQ
Frequently asked questions about Thomas (Tom) Smith
Quick answers generated from the profile data available on this page.
What company does Thomas (Tom) Smith work for?
Thomas (Tom) Smith works for Derby City Council.
What is Thomas (Tom) Smith's role at Derby City Council?
Thomas (Tom) Smith is listed as Customer Contact Team Leader - Livewell Derby at Derby City Council.
Where is Thomas (Tom) Smith based?
Thomas (Tom) Smith is based in Derby, England, United Kingdom while working with Derby City Council.
What companies has Thomas (Tom) Smith worked for?
Thomas (Tom) Smith has worked for Derby City Council and Firstsource.
Who are Thomas (Tom) Smith's colleagues at Derby City Council?
Thomas (Tom) Smith's colleagues at Derby City Council include Lee Archer, Sobia Rashid, Karen Willson, Emily Maile, and Sandra Broomes.
How can I contact Thomas (Tom) Smith?
You can use AeroLeads to view verified contact signals for Thomas (Tom) Smith at Derby City Council, including work email, phone, and LinkedIn data when available.
What schools did Thomas (Tom) Smith attend?
Thomas (Tom) Smith holds Diploma Of Higher Education, Psychology from Nottingham Trent University.
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