Thomas Tovar Email & Phone Number

St. Louis, Mo, Us

Kansas City, Mo, Us

Supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability.Monitor sales results of individuals as well as the branch as a whole.Provide coaching and assistance whenever it’s needed.Lead and mentor the team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing solutions to their financial challenges.

Kansas City, Mo, Us

Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention. Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements.Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents. Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures.Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.

Saint Louis, Missouri, Us

Responsible for verifying billing information, entering amount due, and and confirming itemized accounts of what the client is paying for. Also responsible for ensuring correct percentage of tax is being charged and any discounts are correctly deducted.

Brea, Ca, Us

Focused on delivering an exceptional experience for our end users, through assisting with a variety of product and technical questions. Responsible for leading the day-to-day activities of the Consumer Care Team and assisting with order management duties as needed, working to effectively train and provide developmental opportunities for staff, ensure annual goals are completed and communicated, and working with quality assurance and production teams to ensure end user expectations are exceeded.

Worked to maximize the flow of B2B Ecommerce customers. Responsible for day-to-day processing and troubleshooting of all Ecommerce Customer Service orders, managing inventory to ensure accurate reporting of on-hand product on website, processing and screening orders for accuracy and to correct discrepancies, sending orders to vendors for fulfillment and upload orders to order system, and following up with vendors for shipments/tracking and to ensure orders ship in a timely fashion. Worked to communicate and coordinate with internal departments as well as vendors to ensure an exceptional customer experience as well as to work with Finance to process returns and exchanges of all online orders.Oversaw the successful transition from Mainstreet to Oracle's Serenade CRM system as well as the training and creating internal Standard Operating Procedures for the new system.

Bad Homburg, Frankfurt, De

• Have a complete grasp of OSHA requirements, tested annually• Prioritizing workload based off of patient and staffing needs.• Assisting secretary with filing and organizing paperwork• Working with Accounts Payable to ensure vendor payment• Perform weekly audits on supplies to keep up par levels• Monthly complete a physical and medication inventory process to submit to Corporate

• Offering exceptional customer service.• Prioritizing work load based upon business needs.• Delegating tasks to team members in order to deliver a neat, clean, and presentable front lanes.• Promote and sell the store credit cards. • Develop daily focuses for a team of 25 cashiers and cart attendants.• Do a weekly inventory of supplies and order based upon needs.

Clinical, Counseling And Applied Psychology

Education record