Thomas Tran Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Delivered exceptional customer service in a high-paced environment, handling an average of 80+ customer interactions per shiftCoordinated evening closing duties with co-workers, ensuring inventory management, cleaning, and stocking tasks were completed efficientlyEncouraged team collaboration during peak hours to meet operational goals, contributing to a 95% shift completion rateCollaborated with cross-functional teams to escalate and resolve complex software issues, improving overall team efficiencyDeveloped multitasking skills by balancing multiple responsibilities, including cash operations, inventory management, and customer service

Contributed to the development of a machine learning AI model (LSTM) using Python, Tensorflow and Keras to predict future outcomes from large datasets.Optimised the model's accuracy by 15% through data cleaning and hyperparameter tuning, resulting in better prediction reliabilityCommunicated effectively with cross-functional teams in different time zones (India and North America) to align project goals and deliverablesLed 5 virtual team meetings as chairperson, ensuring timely task completely and addressing blockers through collaborative problem solvingProactively researched new machine learning techniques and applied them to improve project performance, enhancing technical knowledge in the fieldCoordinated evening closing duties with co-workers, ensuring inventory management, cleaning, and stocking tasks were completed efficiently.