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@cogeco.ca
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2 phones found area 905
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Thomas Tran is listed as Quality Assurance Specialist at Cogeco Cable at Cogeco Cable, a with 1583 employees, based in Hamilton, Ontario, Canada. AeroLeads shows a work email signal at cogeco.ca, phone signal with area code 905, and a matched LinkedIn profile for Thomas Tran.
Thomas Tran previously worked as Quality Assurance Specialist at Cogeco Cable and Community Relations Lead at Cogeco Cable. Thomas Tran holds Bachelor Of Arts Honours, Political Science And Government from Mcmaster University.
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AeroLeads found 1 current-domain work email signal for Thomas Tran. Compare company email patterns before reaching out.
Thomas Tran is a Quality Assurance Specialist at Cogeco Cable at Cogeco Cable. He possess expertise in time management, sales, customer service, troubleshooting, public relations and 12 more skills.
Listed skills include Time Management, Sales, Customer Service, Troubleshooting, and 13 others.
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Burlington, Ontario
• Worked directly with developers and Senior Management, to ensure quality and performance of new products and services being launched by the company.• Trained new testers to ensure that they met the expectations and responsibilities provided by Cogeco.• Collected and gathered information by performing numerous tests and scenarios to ensure that customer experience and vendor specifications are achieved.
Burlington, Ontario
• Trained and supervised ambassadors for weekend events organized throughout the province of Ontario, to ensure that each ambassador represented Cogeco in the proper manner. • Planned logistics for Public Relations events such as home shows and public barbeques within Cogeco areas to improve public awareness contributing to future sales of the company.• Ensured that all accommodations were met for each ambassador, such as food, travel, venues, hotels, etc.
Burlington, Ontario
• Collected and gathered information from first tier agents, to ensure that the quality and performance of the services is met province wide.• Improved the quality of the first tier agents’ responses by providing information on outages and problems within the network to address customer’s issues in an efficient and timely manner.• Worked directly with other departments to ensure that 80% of customers were serviced within 60 seconds or less.
Burlington, Ontario
• Analyzed customer Cable television issues by asking troubleshooting questions to diagnose the source of the problem and implementing corrective measures to ensure the customer’s service was working again.• Documented all problems and chose resolution methods in an internal database for future reference, resulting in a handle time of 310 seconds per customer (Cogeco Average 375 seconds), with a average of 40-50 calls per day• Achieved 92% customer resolution by solving customer issues… Show more • Analyzed customer Cable television issues by asking troubleshooting questions to diagnose the source of the problem and implementing corrective measures to ensure the customer’s service was working again.• Documented all problems and chose resolution methods in an internal database for future reference, resulting in a handle time of 310 seconds per customer (Cogeco Average 375 seconds), with a average of 40-50 calls per day• Achieved 92% customer resolution by solving customer issues in accordance with Cogeco’s acceptable rates of customer call-backs, products shipped, and field technician appointments booked. Show less
Other employees you can reach at cogeco.ca. View company contacts for 1583 employees →
Angie Sarino Connelly
Colleague at Cogeco CablePembroke, Ontario, Canada
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RC
Ray Curran
Colleague at Cogeco CableCorunna, Ontario, Canada
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Ahmad Jaber
Colleague at Cogeco CableHamilton, Ontario, Canada
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Paul Héroux
Colleague at Cogeco CableCapitale-Nationale, Quebec, Canada
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RC
Robin Champagne
Colleague at Cogeco CableBarrie, Ontario, Canada
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Al Brule
Colleague at Cogeco CableOntario, Canada
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Ron Huinink
Colleague at Cogeco CableHamilton, Ontario, Canada
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Nathan Crawford
Colleague at Cogeco CableGreater Toronto Area, Canada
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Dave Volpato
Colleague at Cogeco CableHamilton, Ontario, Canada
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RD
Rita Diallo
Colleague at Cogeco CableGreater Montreal Metropolitan Area, Canada
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Quick answers generated from the profile data available on this page.
Thomas Tran works for Cogeco Cable.
Thomas Tran is listed as Quality Assurance Specialist at Cogeco Cable at Cogeco Cable.
AeroLeads has found 1 work email signal at @cogeco.ca for Thomas Tran at Cogeco Cable.
AeroLeads has found 2 phone signal(s) with area code 905 for Thomas Tran at Cogeco Cable.
Thomas Tran is based in Hamilton, Ontario, Canada while working with Cogeco Cable.
Thomas Tran has worked for Cogeco Cable.
Thomas Tran's colleagues at Cogeco Cable include Angie Sarino Connelly, Ray Curran, Ahmad Jaber, Paul Héroux, and Robin Champagne.
You can use AeroLeads to view verified contact signals for Thomas Tran at Cogeco Cable, including work email, phone, and LinkedIn data when available.
Thomas Tran holds Bachelor Of Arts Honours, Political Science And Government from Mcmaster University.
Thomas Tran is listed with skills including Time Management, Sales, Customer Service, Troubleshooting, Public Relations, Databases, Customer Experience, and Customer Satisfaction.
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