Thomas Tran Email & Phone Number

Quincy, Massachusetts, United States

• Improving efficiency by delegating emails to various teammates and ensuring all tasks are completed within assigned deadline• Assisting in mentoring new hires• Increasing productivity by answering a high volume of incoming phone calls to reduce distractions for surrounding colleagues• Enhancing customer experience by efficiently troubleshooting requests and deescalating distressed clients seeking upper management assistance• Maintaining client relationships by collaborating with business partners to expedite repairs in a timely manner to guarantee customer satisfaction is achieved • Tracking and safeguarding confidential client information relating to their internal conflicts

Randolph, Massachusetts, United States

• Processed orders, took preventative measures by verifying serial numbers in extreme detail before shipment• Carefully examined quality of products and reported defected items to management to confirm outputs meet company’s established standard of quality• Conducted and organized inventory to regularly optimize assembly flow

Master Of Library & Information Science - Mlis, Library And Information Science

Bachelor'S Degree, English Literature (British And Commonwealth)