Thomas Triebner Email & Phone Number

Wien, Österreich

Wien, Österreich

Wien, Österreich

Wien, Österreich

International

Leading an international project as single point of contact- Responsible for up to 450 employees in three sites - ensuring internal and business partner KPI where reached- budged planning- hold weekly and monthly performance reviews with the Partner Manager and Director of Customer Care of the business partnerThis position reported to the Call Center Director

International

- Training and coaching of new and existing Call Center Managers- Supporting Projects and sites internationally with * Developing and reaching internal and business partner KPI * Setup of new projects and sites * Defining escalation processes and managing escalations * Employee development * Planning of budged and project structures- Performing internal audits- Analyzing data and creating reportsThis position reported to… Show more - Training and coaching of new and existing Call Center Managers- Supporting Projects and sites internationally with * Developing and reaching internal and business partner KPI * Setup of new projects and sites * Defining escalation processes and managing escalations * Employee development * Planning of budged and project structures- Performing internal audits- Analyzing data and creating reportsThis position reported to the Call Center Director Show less

Izmir, Türkei

Responsible for the site- Ensuring that internal and business partner KPI are reached- Budget planning- Responsible for up to 150 employees (agents and leaders)- Managing the daily businessThis position reported to the Call Center Director

Wien

- Responsible for up to 30 agents (disciplinary and staff requirements)- Planning and coordination of existing recourses- Implementing of new task and processes- Single point of contact for business partner- Reporting and analyzing project KPI- Budget planning for the projectThis position reported to the Call Center Manager

Wien

Support of Call Center Manager with:- Ensuring projects reach internal and business partner KPI- Daily business- Setup of new projects and processes- ReportingThis position reported to the Call Center Manager and Director

Wien

Real Time Management,Workforce Management,Handling of escalationsCoaching and training of Agents,Creating and maintaining internal and business partner knowledge database

Wien

taking over escalation customer cases,canceling orders on request,granting of goodwill

Wien

Incoming Calls from existing customers