Thomas Tsui Email & Phone Number

Dalton, Georgia, Us

Concord, California, Us

Provide IT Support using ServiceNow ticketing system that includes daily tasks, incidents, projects and changes.Okta SSO AdministratorThycotic Secret Server password repositoryHybrid virtualization environment comprised of VMware and Cloud Microsoft AzureIvanti Endpoint for device management, software deployment, remote management and patch deploymentSQL Administrator and Salesforce CRMFile restoration using Rubrik backup systems and Microsoft OneDriveSupport over 300 plus users using Office365, Microsoft Teams, Zoom and other Microsoft Cloud softwareExchange Administration and Onboard new hires and terminationsMobileIron MDM for mobile devices including device enrollment program (DEP) configurationAruba wireless for corporate and guest Wi-FiPure Connect Phone System AdministratorActive Directory, DNS, DHCP, Group Policy and Windows Operating SystemsHandle and resolve Level 3 escalations and supportCreate and manage documentation using Atlassian Confluence Document CollaborationSupport Marketing content and advertising using Amazon FireStick TVLogicMonitor alerts to monitor all networking devicesAdminister print server and 100 plus printers and copiersTroubleshoot and resolved wired or wireless network connection issues.Participate in 24/7 on-call support rotation.

Stanford, Ca, Us

• Monitor IT services / building facility environmental conditions and take corrective action asnecessary, including executing first response protocols and coordinating with TechnicalFacilities and Facility Operations for the University and Hospital. Handle escalations toSMEs and others. Acknowledge alarms promptly and handle according to writtenprocedures.• Build, install, configure, analyze, tune, and troubleshoot operating system to achieveoptimum performance levels.• Resolve difficult system problems and provide consultation or training.• Configure and assist in the design of system and network security• Voip and voice services support using Cisco Call Manager, AVAYA Contact Center, NortelCS2100, and Ascom wireless phones.• Troubleshoot and resolved wired or wireless connection issues.• Troubleshoot and resolve Service Now tickets in our queue.• Escalate tickets to tier 2 and 3 for different services and departments using Service Nowticketing system.• Investigate and create service outages within SLA timeframe using Service Now.• Provide support to messaging applications like Jabber and Slack.• Compare, evaluate, and implement new technologies, and integrate systems into thecomputing environment.• Monitor and analyze resource usage to recommend and develop enhancements to systemcapabilities and performance.• Manage hardware, software, and utilities for installation, modification, troubleshooting,maintenance, and upgrades of operating systems and workstation environments.• Document systems infrastructure for users, support and consulting personnel, anddevelopers.• Train personnel who provide support and consulting services to users.• VMware administration and deployment.• Lenel door security and badge access management.

• Install and configure Windows Server 2012 / 2008 and create and apply custom corporategroup policies and PowerShell scripting.• Setup, configure, and administer Windows Server Update Services (WSUS).• VMware implementation to reduce cost and migrate physical to virtual hardware.• Allworx VoIP configuration and administration of phone system and VoIP phone sets.• Setup and implement new networking devices in preparation for new office move and 0%downtime.• Office 365 Administrator and configuration.• Configure, implement, and administer Aruba access points and WIFI controller.• Launch and administer www.goertekusa.com public webpage. Update webpage as needed with new content from Management.• Maintain and update virus software/virus definitions on laptops, servers, and firewall.• Provide IT support to Goertek and Libratone (Subsidiary) employees.• Provide AV support and network troubleshooting to conference rooms in office.• Management and Administration of S2 security system and printing employee ID cards.• Provide hardware and software support to Macbook laptops using variety of Mac OS version10.X.X.• Macbook Bootcamp installation and configuration for Microsoft Windows OS.• Parallels Desktop installation and configuration with Microsoft Windows OS.• Upgrade firmware on all networking devices such as Firewall, switches, servers, AVequipment, network storage, and VPN devices.• Install, configure, and manage SSL and L2TP VPN for internal and external employees.• Create yearly IT budget and forecast.

Carlsbad, California, Us

Responsible for all IT operations.Configure and manage all network devices including firewalls, switches, printers, MDF's, servers, desktops, and PDA's. Projects below,• Install and configure Vmware Vsphere and ESXi host• Setup and install WSUS server to be used with group policies to deploy Windows Updates to computers. • Install Anti Virus server to push updates to clients and setup configuration policies for control. • Install and configure corporate controller and Wifi AP's using network analyzers.• Install and configure new Juniper SSL VPN device for remote users.Windows Server 2012 upgrade and migration. • Move local office IT equipment and relocate to another office. Spec out new server room for move to ensure no downtime during transition.

• Setup and configure Windows OS for Server, workstations, and laptop computers. • Install servers and networking equipment using standard rack hardware. • Install Wifi AP's for wireless connectivity. • Install network printers and multi functional devices. • Troubleshoot wireless and networking problems. • Setup office network for Ipsec VPN and SSL VPN. • Support remote office users

Sandy, Ut, Us

• Administrative skills necessary to install, configure, support, optimize, and troubleshoot Mac OS,• Windows Server, and Workstation Operating Systems at 14 locations over a WAN.• Install, configure, and implement Active Directory in Windows 2003 and 2000.• Provide help-desk and desktop support in a multi-domain environment for 500+ users.• Install, configure, troubleshoot, and diagnose networking connectivity for WAN’s & LAN’s.• Install, configure, and manage MIS monitoring utilities like Dell Open Manage (Servers), IP Monitoring(Network), and Uptime Devices (Temperature Sensors).• Implement and deploy VMware on server hardware.• Install and configure BlackBerry Enterprise Server as well as BlackBerry user support.• Configure, maintain, and troubleshoot network connection for firewall, routers, switches, and hubs in aWAN & LAN environment.• Ability to install UPS equipment and setup and configure UPS management software (PowerwareLansafe).• Install, configure, and implement Norton Ghost imaging using console and PXE boot.• Implement, install, and backup server data using Veritas and Tivoli Storage Manager Software.• Exchange, DHCP, WINS, DNS, File Server, Print Server installation, maintenance, and serverconfigurations.• Static and Dynamic IP configuration setup on all MIS equipment.• Ability to administer, maintain, and backup the DBMS for enterprise usage.• Ability to install, manage, and update virus software and definition files.• OS patching and firmware updates on all MIS equipment.• Configure and implement Windows patches using Shavlik software.• Data and voice installation including management of a variety of telephone systems including,Axxess, Lucent, Comdial, and Toshiba.• Audio and Visual setup and support (Lifesize Video Conferencing, projector, and DVD presentations).• Ability to support and troubleshoot problems remotely• Support and troubleshoot laptop computers.

Us

• Roll out and install windows NT PDC and BDC server for a major San Francisco Advertising Firm.• Install, configure, and maintain all software & hardware on CPU’s using corporate policy standards. • Install, configure, and maintain Windows NT 4.0.• Ability to troubleshoot, manage, and implement T1 frame relay.• Upgrade and support Microsoft Exchange mail server and MS outlook.• Administering user and group accounts in a WAN environment.• Update virus software and definitions files.

• Support 100+ Windows NT & 95 domain users and CPU’s.• Setup and install networking printers using TCP/IP protocol. • Ability to implement ghosting in a multiple installation process. • Troubleshoot & resolve network, software, and hardware problems.• Upgrading Token Ring to Ethernet topology.