Thomas Turner Email & Phone Number

Saint Paul, Mn, Us

Golden Valley, Mn, Us

Golden Valley, Mn, Us

Golden Valley, Mn, Us

Atlanta, Georgia, Us

- Responsible for supporting underperforming restaurants by identifying gaps within the Guest Experience, creating a plan of action and ensuring successful activation- Traveled to over 30 locations and improved individual Guest Loyalty Index numbers by an average of 6% upon conclusion of 90 day support- Created and implemented “Connection Training” for both Managers and Team Members – practical applications and best practices for creating genuine relationships and building sales by creating regular guests- Built out in-depth assessments for 73 locations, providing individual data and analytics, along with recommendations for improvement- Created and managed SharePoint website used by all corporate restaurants for gathering feedback and collecting best practices in all aspects of the business- Created and developed “OneSheets” to be utilized system-wide: streamlined form of communication to the field on company initiatives and important information- Specializations in SharePoint, InDesign, Microsoft Suite, InMoment, and ePower

Atlanta, Georgia, Us

• Oversaw conversion process for 80 franchise locations to the Guest Experience Business Model• Developed all training material for the Guest Experience Business Model• Created six-day GEBM conversion training program: 2-day classroom, 4 day in- restaurant training• Managed and developed Regional Guest Experience Captain trainers• Wrote an ongoing training and development communication to all company restaurants on a weekly basis• Presented on 2 occasions at a national franchise business conference, educating franchisees on the Guest Experience Business Model and create buy-in

Atlanta, Georgia, Us

• Managed 15 week-long regional GEBM (Guest Experience Business Mode) conversions for over50 locations nationwide and presented for up to 150 people.• Traveled nationwide to lead conversions.• Led Train the Trainer courses.

Atlanta, Georgia, Us

- Responsible for creating personal connections with Guests- Audio Visual and sports management/execution inside Restaurant- Local marketing and community connection- Brand ambassador- Team building

"Intricate finger-picked melodies, pensive original lyrics, intensively rhythmic strum patterns, and smooth pop-blues vocals interlaced with unwavering dedication to excellence makes Thomas Turner one of the Dallas area’s most tireless and popular singer/songwriters. His emerging talent has been recognized at Six Flags Over Texas by making 2011 the first year a featured artist has been showcased and given his own nightly show at its annual Holiday in the Park. To mark the occasion, Thomas released his second album, “Thomas: The Christmas Album,” featuring his unique arrangements of holiday favorites. Quickly becoming a popular crowd favorite in the park, Thomas returned for two encore seasons the following years in 2012 and 2013 for "Songs for the Season with Thomas Turner" which drew crowds in, three shows a night. He has remained on Six Flags Over Texas' short list of talented performers for multiple engagements, including their spring break musical showcase, as well as during "media day" for the opening of their newest attraction the "Texas Screamer." Thomas began his solo career with the debut of his original album, “Dash." At his heart, Thomas Turner is an artist. In 2011, Thomas signed a licensing and publishing deal with CSP Records, through which he was accepted into Westwood Music Group for TV and film soundtrack placement. In 2013 Thomas received the honor of being selected for the 25th Annual B.W. Stevenson Singer Songwriter Competition where he was recognized as a finalist for his musical contributions."