Thomas Tyrrell Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

Louisville, Kentucky, United States

Louisville Metropolitan Area

Louisville, Kentucky

Travel to surrounding area school systems performing break/fix warranty work representing HPTroubleshoot and resolve desktop & laptop issuesOrder parts, return bad/unused parts, submit warranty claims through HP Services NetworkEffectively communicate with clients (setting appointments, updating work progress through Excel spreadsheets)

Travel to nationwide facilities ensuring the success of various IT projects as instructed by multiple Project Managers. Provide excellent customer support with a goal of 100% satisfaction. Use networking skills to deploy new equipment to the specified network as well as imaging equipment to meet network standards as directed by company policy. Required to meet and communicate effectively with every level of company associates as well as corporate officers.

Louisville, Kentucky Area

Provide Tier 1 technical support for. Troubleshoot issues for end users having technical problemsVPN (Remote Desktop, Cisco/Juniper/Anytime connect), Level I password resets, application not running via remote supportEscalation of calls to Tier II and Network team, provide excellent customer serviceCollect as much information from customer as possible to determine the root of the problem. Remote into users’ computers to assist in the correction of the problemAs member of Active Directory team I am responsible for resolution of assigning individual accounts to proper groups, shared drives, distribution lists, etc. and to ensure proper permissions are in place

Responsible for the cleaning of offices and commercial buildings. Manage a crew of 2-4 cleaning employees (at times). Develop a relationship with each account to ensure the highest level of customer satisfaction. Fill out monthly inspection reports. Perform administrative duties relating to business side of franchise

Installation of telephony equipment, network systems, A/V systems, and security cameras.Schedule and plan projects according to customer requests. Build estimates, invoices, and communicate with customers to ensure customer satisfaction. Sales of equipment and services pertaining to each customer account.

Assisted the pharmacist in the delivery of prescription medications to patients through a retail pharmacy setting. Entered prescription information into Walgreens computer system. Located correct medication, counted and placed proper amount into pill dram.  Maintained a less than 5% error rate on prescription input Performed monthly inventory audits Responsible for returning expired/discontinued medications

Basic duty as technician was obtaining proper part and attaching it to vehicle safely in a fast paced work environment. As Team Leader duties included managing 17 employees in an assembly line work environment. Managed (CIWG) Continuous Improvement Workflow Group meetings CIWG addressed issues/problems with jobs that were negatively affecting production Created a Training schedule for better team flexibility Adjusted work flow to increase production