AeroLeads people directory · profile
Thomas Usher Email & Phone Number
Service Desk Analyst
at
NRI North America
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 71%
Current company
Role
Service Desk Analyst
Location
Durant, Oklahoma, United States
Company size
Who is Thomas Usher? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Thomas Usher is listed as Service Desk Analyst at NRI North America, a with 322 employees, based in Durant, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for Thomas Usher.
Thomas Usher previously worked as Technical Support Engineer at All Covered and Technical Support Specialist at Choctaw Nation Of Oklahoma.
Company email context
Email format at NRI North America
This section adds company-level context without repeating Thomas Usher's masked contact details.
NRI North America
Review company-level records connected to Thomas Usher before choosing the right outreach path.
Profile bio
About Thomas Usher
I want to be someone that my children will be proud of. My hunger for knowledge drives me every day to be learning, adapting, and overcoming obstacles.With just under 5 years of technical support experience and strong communication skills that allow me to ensure that the person I'm speaking with never feels overwhelmed. Combining these qualities with high priority incident troubleshooting and driving resolutions allow me to consistently deliver white glove customer service/satisfaction no matter who the end user is.
Current workplace
Thomas Usher's current company
Company context helps verify the profile and gives searchers a useful next step.
Nri North America
6 roles
Thomas Usher work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Current
May 2022 - Present
Technical Support Specialist
Provide white glove customer support whether over the phone or desk side including handling extra issues when on-site to ensure that users are taken care of, creating tickets to get them to the proper team to encourage first call resolutions, and assisting other techs with projects to guarantee resolutions that exceed user’s expectations. AD and Azure AD are the top used tools for this position as well as several different RDP such as Goverlan, Remote Control via SCCM, and Dameware. O365, Cherwell, and strong customer support skills are also used daily.
Aug 2020 - Mar 2022
Technical Support Representative
Mastery Service Now, Citrix, suite of diagnostic tools for maintaining/troubleshooting networks, switches, hardware, and self checkout registers. Assist with installations of DisplayData wireless communicators.Experience handling major outages including site networks and power at sites. Maintaining exceptional documentation of entire work process. Assist in creating new Knowledge Articles for old/new issues.
Jul 2019 - Dec 2019
Technical Support Analyst
Technical support working within an in-house ticketing system.Handling alarms, work orders, and sending emails notifying customer of any active work orders being placed.Work with an in-house work order placement system.Utilizing RDP to remote to two additional computers for working across several systems at a single time while verifying information.Over the phone technical support to on-site technicians.Utilizing Slack to effectively communicate with other employees about any work orders, tickets, or other work-related topics.
Mar 2019 - May 2019
Technical Support
Experience working on Windows, Active Directory, Office 365, and Remedy.Providing excellent customer service and rapport skills to ensure user has a wonderful experience.Assisting EU with everything from password resets, removing/adding VPN, and even walking through troubleshooting steps with printers.Provide IT support for desktops, laptops, tablets, smartphones and VOIP phones and peripherals
Oct 2018 - Feb 2019
FAQ
Frequently asked questions about Thomas Usher
Quick answers generated from the profile data available on this page.
What company does Thomas Usher work for?
Thomas Usher works for NRI North America.
What is Thomas Usher's role at NRI North America?
Thomas Usher is listed as Service Desk Analyst at NRI North America.
Where is Thomas Usher based?
Thomas Usher is based in Durant, Oklahoma, United States while working with NRI North America.
What companies has Thomas Usher worked for?
Thomas Usher has worked for Nri North America, All Covered, Choctaw Nation Of Oklahoma, The Home Depot, and Fsg Energy Limited.
How can I contact Thomas Usher?
You can use AeroLeads to view verified contact signals for Thomas Usher at NRI North America, including work email, phone, and LinkedIn data when available.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial