As Chief Operating Officer, I steered a resourceful team toward distinction, with performance recognized nationally for consistent excellence in operations and finances out of 112 Girl Scout agencies across the country: Outstanding Operations - #1 in program delivery and program health – including significant impact with the services provided to underserved communities - plus measurable outcomes 25% higher than the national average.Capturing New Income - Scored more than $3… Show more As Chief Operating Officer, I steered a resourceful team toward distinction, with performance recognized nationally for consistent excellence in operations and finances out of 112 Girl Scout agencies across the country: Outstanding Operations - #1 in program delivery and program health – including significant impact with the services provided to underserved communities - plus measurable outcomes 25% higher than the national average.Capturing New Income - Scored more than $3 million in new public and private funding over past 5 years - through multiple channels and initiatives – for operations, capital improvements, outreach support and human services.Financial Acumen - #1 in income diversity and sustainability - the budget was diversified well beyond cookie sales income and included grants, events, and private funding - and #2 in overall financial health and stability. Digital Transformation - Revolutionized agency technology by leading implementation of multi-year project to align all Girl Scout agencies on a unified digital platform and CRM solution that elevated client-satisfaction metrics.Client Service Excellence - Achieved 87% client satisfaction score - including a 38% year-over-year increase - and a market share of more than 2.5 times the national average.Program Visionary - Led team in development of first-of-its-kind STEM center and program in partnership with prestigious national laboratory, including curriculum, budget, stakeholder partnerships and sustainable funding.Impact Marketing - Boosted revenue 40% for events with tenacious and focused messaging, thoughtful and strategic data analysis and compelling and effective calls-to-action along all digital channels.I reported directly to a legendary CEO on : (1) Operations (2) Creative, Marketing & Storytelling (3) Fundraising & Grants (4) Events (5) Strategic & Fiscal Planning (6) Membership (7) Technology (8) Programs, Camp and Outreach to Underserved Areas; (9) Facilities & Properties. Show less

As the agency's first Chief of External Affairs, I led multiple teams to key successes in the areas of (1) Marketing & Communications; (2) Strategic Partnerships and Grants; (3) Fundraising & Events; (4) Technology and Systems Efficiency; (5) Outreach to Underserved Areas; and (6) Training.

Managed agency media relations, public relations, website, development and events.