Thomas Valdes Email & Phone Number

St Petersburg, Fl

Managed large and small projects involving implementation of various telecommunication products and services such as: voice services, complex data products, local service implementation and telecommunications equipment for a variety of domestic and global customers. Project managed both internal and external project teams and vendors in functional, matrix and projectized environments. Responsible for ensuring all project deliverables are provided to the customer with in the scope of contractual commitments.• Develop, present and maintain Project Plans / Project Charter• Create the project timeline and then proactively manage the customer and internal Verizon Business milestones to meet the determined timeline• Serve as the single point of contact for the customer and acts as the customer advocate within Verizon Business• Chair weekly status calls for internal and external customers for thorough communications to all responsible parties• Maintain relationships with the customer, vendors and internal teams in order to meet the project goals and objectives• Work with internal groups on the account team and the customer to ensure project budget was met with regards to signed project contract

Implementation Manger for the Verizon Business (former MCI) Florida BranchProject managed the implementation of large and complex data and voice infrastructure for premier projects that included managing all aspects of the large, global data networks for companies such as Danka, Chicos, Rotech Medical, Bank Atlantic and Baycare Medical. Products included local services, Frame Relay, MultiProtocol Label Switching (MPLS) and PRI LD Dedicated. • Tracked progress of multiple orders to ensure all service level agreements and dates were met• Developed and maintained implementation plans and reports to ensure smooth installations• Maintained relationships with the customer, vendors and internal teams in order to meet the project goals and objectives• Identify and resolve issues while facilitating weekly customer/vendor meetings both internal and external to Verizon Business• Work with Verizon Business internal groups and the customer to ensure all orders are implemented and project budgets are met with regards to the signed contract• Awarded “#1 Implementation Project Manager in Florida for 2009”

• Partnered with sales managers and account managers through the pre-qualification and implementation processes to push through new sales, representing top-tier customers in the enterprise market • Responsible for coordinating and facilitating customer-facing and internal meetings for implementation project status updates• Assisted account managers with sales presentations and quotes • Provided secondary service assistance to customers and account team members for large projects/issues• Monitored contractual terms and tracked revenue/spend for sales managers and customers.