Thomas Valdes Email & Phone Number

St Petersburg, FL

• Managed large and small projects involving implementation of various telecommunication products and services such as: voice services, complex data products, local service implementation and telecommunications equipment.
• Develop, present and maintain Project Plans / Project Charter
• Create the project timeline and then proactively manage the customer and internal Verizon Business milestones to meet the determined timeline
• Serve as the single point of contact for the customer and acts as the customer advocate within Verizon Business
• Chair weekly status calls for internal and external customers for thorough communications to all responsible parties
• Maintain relationships with the customer, vendors and internal teams in order to meet the project goals and objectives

• Implementation Manger for the Verizon Business (former MCI) Florida BranchProject managed the implementation of large and complex data and voice infrastructure for premier projects that included managing all aspects of.
• Tracked progress of multiple orders to ensure all service level agreements and dates were met
• Developed and maintained implementation plans and reports to ensure smooth installations
• Maintained relationships with the customer, vendors and internal teams in order to meet the project goals and objectives
• Identify and resolve issues while facilitating weekly customer/vendor meetings both internal and external to Verizon Business
• Work with Verizon Business internal groups and the customer to ensure all orders are implemented and project budgets are met with regards to the signed contract

• Partnered with sales managers and account managers through the pre-qualification and implementation processes to push through new sales, representing top-tier customers in the enterprise market
• Responsible for coordinating and facilitating customer-facing and internal meetings for implementation project status updates
• Assisted account managers with sales presentations and quotes
• Provided secondary service assistance to customers and account team members for large projects/issues
• Monitored contractual terms and tracked revenue/spend for sales managers and customers.