Thomas Carter Email & Phone Number

Moseley, VA, US

Middleton, WI, US

- Contracted to CommonSpirit Health as Director, IT Epic Apps Training Strategy & Development- Accountable for Epic and IT App training strategy and content management for Epic Gold implementation and IT O&M activities- Defined and delivered strategic shift in Epic training strategy to meet company and Epic progress report requirements- Led focused.

Madison, WI, US

• Director of Managed Services IT Training & Support team, providing EMR training & support services to health system customers across 5 states, including 40+ hospital locations and 900+ physician practice locations.
• Led consolidation and transition of two health system training & support teams, creating a single Managed Service team delivering IT training & support services, consisting of 114 team members and nine teams under new.
• Developed new service line strategic plan and key performance metrics to support our transition to Nordic
• Led team supporting day-to-day EMR training and support delivery with no service disruption during transition, maintained target levels of issue resolution and customer success
• Partnered with physician practice and hospital leadership teams to reorganize on-site EMR support resources, increasing on-site frequency by 15%, targeting 25% increase by end-of-year
• Managed stakeholder escalations thru change management activities during service line transitions

Cincinnati, Ohio, US

• Promoted to System Director during merger to lead combined training & support function, including two Epic EMR instances and multiple other IT applications, responsible for organizational design that came in below.
• Delivered a rebuilt EMR support platform, utilizing Lean methodologies, to provide real-time support to 105,000+ end-users across 7 states in wake of health system challenges faced during the COVID-19 pandemic
• Accountable for system-wide cross-functional training and support team consisting of 96 team members on 8 teams, providing learning strategy, training programs and day-to-day support services for 60,000 end users.
• Redesigned end-to-end learning experience life cycle to clinical and financial requirements, utilizing both virtual and face-to-face modalities to decrease onboarding time and reduce cost
• Led development of department strategic plan, partnering with Executive and Clinical stakeholders to establish service line vision, develop annual strategy and define key performance metrics
• Provided leadership and oversight during 4 hospital and 40+ physician practice implementations & acquisitions

Marriottsville, Maryland, US

• Senior Leader overseeing Epic & ancillary EMR application Learning & Support team, including Ambulatory, Inpatient, and Home Health applications, with increased focus on Physician Services
• Decreased FTE need 12% by transitioning Epic support from on-site to fully virtual
• Partnered with Chief Learning Officer and Epic application directors to reorganize training and support models into single operational unit, increasing efficiency and standardization.

Marriottsville, Maryland, US

• Led multi-faceted team of twenty-seven learning professionals that implemented an integrated Epic EMR solution across nine states and 46,000 end users.
• Managed the learning team resources & productivity, reducing department outsourcing spend by $130,000 in FY ’17
• Led training function for innovative SaaS vendor-client partnership with two contracted health systems. Designed, implemented, and staffed pre-go-live, go-live and post go-live training programs while achieving all.
• Led the team responsible for transitioning learning service line to achieve system optimization goals, making it possible to shift from capital project to operating expense
• Partnered with key stakeholders in the RFP, evaluation, selection, and implementation of corporate-wide Learning Management System.

Marriottsville, Maryland, US

Led the Bon Secours ConnectCare Physician Training team responsible for the training and support of hospital based and affiliated physicians utilizing Epic and ancillary EMR solutions

Marriottsville, Maryland, US

• Designed, implemented, and led a new eLearning development team consisting of instructional designers that worked with EMR, clinical, operational, and financial subject matter experts to design, develop, and deliver.

Marriottsville, Maryland, US

• Partnered with local market stakeholders to identify, design and delivery learning solutions to support the ongoing use of the electronic medical record.
• Delivered optimized new hire orientation training protocols, converting classroom experiences to CBT eLearning experiences, annual software upgrade training plan and ad hoc training deliverables to help drive clinical.
• Delivered classroom training & facilitation, virtual learning sessions and eLearning solutions.
• Served as liaison between local market stakeholders and centralized application design & build team.

Marriottsville, Maryland, US

Roanoke, Virginia, US

• Designed, coordinated, and facilitated classroom training for new users of the Epic electronic medical record
• Implementation spanned seven facilities across southwest Virginia with classroom training delivery for over 3,000 nurses and other clinical staff.
• Obtained Proficiency & Certification in EpicCare Inpatient Clinical Documentation