Thomas Vanorder Email & Phone Number

Holland, Michigan, United States

• Technical Service Representative- Michigan, Indiana, Illinois, Wisconsin, Minnesota, Missouri, Texas, California, Mexico and Europe.
• Maintenance and development of existing and new accounts with response of direct technical support to customers via phone, email. Occasional on-site visits in regard to product concerns and investigate complaints.
• 100% disposition of questionable color after daily review.
• 96% resolution of aesthetics and processing issues after daily customer part review.
• 98% monthly closure rate for corrective actions needing root cause with an 8D.
• Developed work instructions for the Quality Management Standards.

Extensive knowledge of plastic compounding and injection molding gained over the last 25 years. In 2014 I became certified as an RJG Master Molder Technician. I have extensive experience in technical service, management and the production of custom color resin compounds. In addition, I have international experience with an Ex-Pat assignment in Eastern.

• Supervisory role for 18 laminators, 4 Team Leaders, 4 Grind/cut operators and 3 support personnel.
• Responsible for fiberglass composite processes in building decks and hardtops for yachts and sport boats.
• Responsible for scheduling and on time delivery to our internal customers.
• Responsible for entering corrective action reports to improve process and materials.
• Responsible for all deck mold storage, moving and use.

Fort Worth, Texas, United States

• Responsible for all Color Lab activity, including formulation of color for all development samples.
• Maintenance of customer approved color specifications for production.
• Approval of all sample requests ensuring customer requirements and application adherence in the development process.
• Responsible for all production color documentation to meet customer requirements.
• Facilitated the implementation of new FCS mold machines, processing guidelines and daily expectations of housekeeping.