Thomas Vanorder Email & Phone Number

Holland, Michigan, United States

Technical Service Representative- Michigan, Indiana, Illinois, Wisconsin, Minnesota, Missouri, Texas, California, Mexico and Europe.• Maintenance and development of existing and new accounts with response of direct technical support to customers via phone, email. Occasional on-site visits in regard to product concerns and investigate complaints.• 100% disposition of questionable color after daily review.• 96% resolution of aesthetics and processing issues after daily customer part review.• 98% monthly closure rate for corrective actions needing root cause with an 8D.• Developed work instructions for the Quality Management Standards.• Maintain external reject rate of less than 1%.Production Supervisor• In this role I was responsible for 21 Team members ensuring that Safety, Quality, department metrics and product on time shipping were met.Operations Processing Specialist- Slovakia• Provided training in process and proficiency to increase throughput from 10 metric tons to 20 metric tons per month. Supported Global Best Practices Initiatives in Europe and assisted in operational improvements.• Implementation of new forms in Syteline in order to increase efficiency and accurately maintain inventory.Technology – Color Development & Adjusting • Assisted in implementation of In-house color matches completed in Europe going from 1 match per week to 5 per week. Quality Systems – Internal & External• Train all Quality Technicians to procedures of Quality Assurance.• TS 16949 launch with internal audit support. Training replacements/hires Production Management• Production Technician/Assistant Supervisor• Production FloaterExtensive knowledge in all areas of Production to provide coverage needed.Shipping/Receiving • Shipping Clerk/Truck Driver/Material HandlerGeneral Production • Mixing, Extrusion, Packaging, Molding

Extensive knowledge of plastic compounding and injection molding gained over the last 25 years. In 2014 I became certified as an RJG Master Molder Technician. I have extensive experience in technical service, management and the production of custom color resin compounds. In addition, I have international experience with an Ex-Pat assignment in Eastern Europe assisting with the startup of a new facility for the production of color concentrates.

• Supervisory role for 18 laminators, 4 Team Leaders, 4 Grind/cut operators and 3 support personnel. • Responsible for fiberglass composite processes in building decks and hardtops for yachts and sport boats.• Responsible for scheduling and on time delivery to our internal customers.• Responsible for entering corrective action reports to improve process and materials.• Responsible for all deck mold storage, moving and use.

Fort Worth, Texas, United States

• Responsible for all Color Lab activity, including formulation of color for all development samples. • Maintenance of customer approved color specifications for production.• Approval of all sample requests ensuring customer requirements and application adherence in the development process.• Responsible for all production color documentation to meet customer requirements. • Facilitated the implementation of new FCS mold machines, processing guidelines and daily expectations of housekeeping.