● Serves as the human resources representative and safety coordinator for over 300 faculty and staff members. ● Coach and train work administrators in performance management, employee relations, talent development, hiring/recruitment, and safety/ergonomic practices. ● Supports the Dean, Associate Deans, and faculty on the academic appointment and promotion process. ● Initiated internal projects such as upgrading the New Hire Onboarding process, and Targeted Faculty Recruitment.● Currently establishing a Strategic Work/Life Balance guideline to coach leaders on situational leadership and equity review of workplace arrangements. ● During the COVID-19 pandemic served on the Libraries’ Strategic Recovery Task Force where I provided guidance on Remote/Hybrid work arrangements, COVID-19 testing practices, mask enforcement in Library facilities, and coached leaders on the Family First Coronavirus Relief Act (FFCRA). ● Facilitated DiSC assessments with the Associate Deans, Directors, and Supervisors at the Libraries to coach adaptability of workplace styles.

● Supported over 500 employees across the United States in all aspects of the HR business functions.● Conducted bi-monthly training for sales/store teams around individual development including career progression, mastery of company systems, and increased productivity.● Implemented a process improvement plan that resulted in 100% compliance for over 1500 employees of the Residential Business unit’s I-9 documentation.● Revised and introduced the new employee handbook for the Stores and Distribution departments providing a new attendance structure for both Non-Exempt (salaried & hourly) and Exempt employees. ● Conducted Behavior Based Interviews, aligned with the Lennox Core Competencies, to hire high qualified HR candidates. ● Initiated Exit Interviews and collected data to address attrition trends in the Stores business unit. ● Coached managers in disciplinary action forms and performance improvement plans to increase engagement and performance of underperforming employees.

● Constructed and implemented a Career Path Model for over 200 sales employees to address potential options of vertical, lateral, and diagonal career progressions.

● Assisted project lead on their research involved around recruitment of undergraduate students for the Big 4 Accounting firms. ● Aided in employee-job fit project that aligned marketing strategies of Fortune 500 companies with applicant personalities.

• Communicated with Texas A&M University former students to provide guidance regarding events going on campus, and to talk about the Aggie Century Club. Spoke to 200 to 300 people a night.• Raised over $25,000 for the Aggie Century Club for funded scholarships for current students, Aggie traditions, renovations to academic buildings and research done at Texas A&M University.

• Advised clients from student organizations, academic departments, and outside entities to Texas A&M University on venue options for sponsored events.• Spoke with clients over telephone, through e-mail, or in person on reservation policies, and enforced proper documentation was provided to host events through UCEN’s facilities.• Performed guest services for special events including weddings, banquets, and conferences with an attendance ranging from 20 to 1500 people.• Performed secretarial and clerical duties to maximize customer satisfaction and office efficiency.• Collaborated with student organizations and other groups during meetings to collect a head count for attendance purposes, and work with groups’ head officer to make sure event was running smoothly.

• Provided guidance to hundreds of students and visitors daily with information about the Memorial Student Center (MSC), and traditional at Texas A&M University.• Onsite Resource for students and visitors during Texas A&M football game days and other special events.

● Supervised and managed teams of 20 to 30 employees daily ensuring efficient/clean spaces for customers.● Balanced $20,000 to $25,000 cash nightly through all sales departments. ● Maintained and assisted with a concession inventory of 20,000 units working on cost reduction.● Provided great customer service with empathy and understanding for thousands of customers per day. ● Performed maintenance repairs, and created movie playlists for up to 18 theater projectors.