Thomas Verdugo Email & Phone Number

Irvine, CA, US

Irvine, California, United States

As Director of Sales Enablement, my department helped develop and execute the sales strategy at Latch by providing the Impact (Key Accounts) and Regional Sales teams with the information, research, tools training and content to be more effective at selling Latch hardware and software. I also advised in new product/feature go-to-market preparation and.

Reporting to the VP of Customer Success, I directly managed the Customer Success strategy and operations for Key (Large) Accounts with total closed/won business of $35MM of hardware and software sales combined. I served as a point of escalation for all Key Accounts and as a strategic partner to Sales leadership. While managing a team of 5, I also directly.

United States

As a Sr. Customer Success Manager, I served as the strategic partner for customers as they entered the post-sale part of their journey with Latch. This included regular business reviews to measure adoption and sentiment towards the product, help identify best practices and policy gaps, conduct initial training and manage the software contract renewal..

100 Moffett & Madera Apartments, Mountain View, California

As a Sr. Property Manager, my primary responsibilities included the oversight and operations for Sales, Maintenance, and Administrative functions at 100 Moffett and Madera Apartments. Leading a team of 8 associates (including 2 managers), we managed and maintained our social media presence, managed leasing, managed maintenance operations (including unit.

Trestle Apartments, San Carlos, California

As a Property Manager, my team and I completed the grand opening and initial lease up of Trestle in San Carlos. Prior to opening in February 2018, I collaborated on establishing base pricing and amenity premiums as well as established with local USPS and waste management (Recology) for utilities services. We established and managed our social media and.

Stonegate Apartment Homes, Irvine, CA

- Provided interim support for extremely large sub-market in Orange County (Westpark South: 8 Communities/2,654 total units/13 employees) from April 2016 - July 2016, for Cypress Village Pod (5 Communities/2,162 total units/9 employees) with an other-stabilized asset (within 1st year of stabilization after lease up) from August 2016 - March 2017.- Accepted.

Rancho Tierra Resident Services Office, Tustin, California

As a Dual Site Assistant Manager (756 units), I helped manage the centralization of 3 properties into one, leading the day to day business and customer service operations for the newly formed Rancho Tierra Resident Services Office. In this supervisory role, my team and I supervised 3 Resident Relations Representatives. Our core functions were the move in &.

Sierra Vista On The Green, Tustin Ranch, CA

- Managed Resident Retention/Renewal process, Final Account Statement and Move Out process, Move In communication and procedures, and all resident facing financials.- Maintained highest overall NPS rating for Tustin Pod and highest Yelp! ratings for the Irvine Company Apartment Communities portfolio.- Increased Net Rental Revenue 4.09% year-over-year..

University Town Center Apartment Homes, Irvine, CA

- Promoted to and piloted new Community Administrator position for UTC Sales Center in March 2012. - Nominated as OneSite super user (subject matter expert) with conversion from eSite (former PMS software).- Piloted and developed process for alternative payment method for Credit Card transactions.- Maintained all responsibilities of the Leasing.

University Town Center Apartment Homes, Irvine, CA

- Member of centralized leasing team that transformed 5 individual, small communities in to a large "super building."- Piloted Leasing Administrator role for UTC Sales Center from Feb. 2011 to March 2012.- Established the application processing steps and life cycle with continual streamlining of waitlist conversion and new lease processing.- Directly.

Irvine Spectrum Center, Irvine, CA

- Welcome guests to the Irvine Spectrum Center and create guest loyalty by providing 5-Star customer service while multi-tasking in a fast paced environment.- Provide guests with information and directions to Irvine Spectrum Center stores and restaurants - Process and/or assist with Gift Card sales.- Opperate Spectrum Center attractions (Ferris Wheel and.

Irvine, CA

Master Of Business Administration - Mba, Finance, General

Bachelor’S Degree, Sociology

Associate’S Degree, Sociology