Thomas Vickers Email and Phone Number

• Surpassed sales objectives, elevating customer satisfaction and surpassing performance expectations.• Streamlined operations for efficiency, cost minimization, and smooth interdepartmental coordination.• Spearheaded strategic sales expansion by adapting to evolving market dynamics and promoting teamsynergy.• Nurtured staff development through training initiatives, fostering a constructive workplace atmosphere.• Reported to the Company Director, overseeing commercial, operational, customer performance, and HRresponsibilities.• Demonstrated adept budget management, bolstering overall profitability

• Overseeing daily operations of a diverse portfolio including multi-site leisure, retail (both physical andonline), and wholesale businesses, directly reporting to Company Directors.• Directing and executing marketing campaigns at regular intervals to facilitate business expansion,leveraging social media platforms and employing local as well as national advertising strategies.• Cultivating collaborative relationships with local authorities, universities, and a range of SMEs andcorporates to bolster the customer base within a specialised market niche.

• Effectively managed operations across three franchise stores (EE/BT), consistently ranking within the top10% of the retail estate based on a balanced scorecard.• Reported to the Sales Director, overseeing commercial, operational, customer performance, and HRresponsibilities.• Designed and executed a comprehensive two-day sales training program, fostering a uniform customerexperience for both new and existing team members.• Pioneered the establishment of an outbound B2B team within EE/BT by collaborating closely with keystakeholders, targeting local and national business opportunities.

• Transformed a low-volume concession store, achieving an impressive 714% year-over-year growth.• Cultivated and nurtured a team of colleagues, contributing to the creation of a regional succession plan,resulting in the successful promotion of 4 team members to management roles within 18 months.• Acted as Deputy to the Regional General Manager, assuming responsibility for commercial performanceand operational oversight of 18 stores during their absence.• Provided valuable support in HR functions across the region, including recruitment, onboarding,conducting investigations, and managing disciplinary actions.

• Managed and guided a team of 15 Sales Advisors, ensuring achievement of both individual and storeperformance targets.• Conducted thorough evaluations of team capabilities, identifying strengths and areas for enhancement,and implemented targeted coaching and performance management strategies to drive development.• Played a key role in