AeroLeads people directory · profile
Thomas Vigna Email & Phone Number
Senior Manager Customer Care
at
RXO, Inc.
1 work email found
@verizontelematics.com
3 phones found area 404 and 908
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager Customer Care
Location
Atlanta Metropolitan Area, United States, United States
Who is Thomas Vigna? Overview
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Quick answer
Thomas Vigna is listed as Senior Manager Customer Care at RXO, Inc., based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at verizontelematics.com, phone signal with area code 404, 908, and a matched LinkedIn profile for Thomas Vigna.
Thomas Vigna previously worked as Senior Manager - Vendor Manager Operations Support at Verizon Connect and Director, Strategic Vendor Management at Assurant Solutions. Thomas Vigna holds Bachelor Of Business Administration (Bba), Business from Liberty University.
Company email context
Email format at RXO, Inc.
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{first}.{last}@verizontelematics.com
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AeroLeads found 1 current-domain work email signal for Thomas Vigna. Compare company email patterns before reaching out.
Profile bio
About Thomas Vigna
A transformational and innovative business leader with over 20 years experience specializing in contact center operational performance and customer service management. A concise communicator who has served in a leadership capacity overseeing technology, project management, vendor management, quality assurance, workforce planning and customer relations. Areas of expertise include:Contact Center Leadership and DevelopmentQuality Assurance Management Project Management International Operational Development Contact Center Governance New Operational migrations and consolidation Technology Management (SaaS)Financial ManagementVendor Sourcing
Listed skills include Vendor Management, Process Improvement, Leadership, Operations Management, and 46 others.
Current workplace
Thomas Vigna's current company
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5 roles · 25 years
Thomas Vigna work experience
A career timeline built from the work history available for this profile.
Senior Manager - Vendor Manager Operations Support
Led and directed the strategic planning, operational management, and performance optimization for multiple domestic and international call centers within the Verizon Connect vendor infrastructure.Directed call center implementation and support infrastructure for the successful launch of a new product, managing the process from initial planning to.
Sep 2012 - Aug 2024
Director, Strategic Vendor Management
- Provide overall Leadership, planning, and strategic direction for multiple call centers domestically and off shore partner operations
- Accountability for service delivery execution, including all contractual services, all operational activities and all project management deliverables.
- Directing service and maintenance contract management, including the contract negotiations, reviews, approvals and administration
- Design and implement call center partner performance through best practice benchmarking and strategic leveraging
- Provide strategic direction and due diligence support and for new client and acquisition consolidation and implementation
- Key Leadership directing, planning and executing operations for international development initiatives (China, Mexico, Europe, Philippines, and others)
Jan 2008 - Oct 2010
Director - Operations
- Provide Leadership and strategic direction for multiple call center operations including quality assurance and workforce planning
- Provide operational design for cost improvement initiatives resulting in over $5M in cost take out benefits including tools suite for troubleshooting and claims reductions while improving the customer experience.
- Designed and implemented new site implementations and site consolidation efforts improving cost position and customer service
- Executed and maintain contractual functional execution with call center vendor and maintained operational performance
- Provide leadership for program management and technology advisement for operational performance and improvements
- Key Leadership resource to provide guidance for international development initiatives (China, Mexico, Europe, Philippines. and others)
Jan 2004 - Oct 2010
Director, Call Center Operations
Ge-Zurich Warranty Management, Inc.
- Provided Leadership for multiple call center environments including technology, quality assurance, project management, and workforce planning operations
- Strategic planning and execution of research and development team functions resulting in improved product support improvements and call processing efficiencies
- Designed and Implemented and designed new site implementation and on going management
- Implemented and drove process improvement initiatives improving agent call flow processing improvements reducing overall costs and improving overall quality of the customer experience
2001 - 2004
~3 yrs
2 education records
Thomas Vigna education
Bachelor Of Business Administration (Bba), Business
Liberty University
Associate, General Studies, Business Management
Macomb Community College
FAQ
Frequently asked questions about Thomas Vigna
Quick answers generated from the profile data available on this page.
What company does Thomas Vigna work for?
Thomas Vigna works for RXO, Inc..
What is Thomas Vigna's role at RXO, Inc.?
Thomas Vigna is listed as Senior Manager Customer Care at RXO, Inc..
What is Thomas Vigna's email address?
AeroLeads has found 1 work email signal at @verizontelematics.com for Thomas Vigna at RXO, Inc..
What is Thomas Vigna's phone number?
AeroLeads has found 3 phone signal(s) with area code 404, 908 for Thomas Vigna at RXO, Inc..
Where is Thomas Vigna based?
Thomas Vigna is based in Atlanta Metropolitan Area, United States, United States while working with RXO, Inc..
What companies has Thomas Vigna worked for?
Thomas Vigna has worked for Rxo, Inc., Verizon Connect, Assurant Solutions, and Ge-Zurich Warranty Management, Inc..
How can I contact Thomas Vigna?
You can use AeroLeads to view verified contact signals for Thomas Vigna at RXO, Inc., including work email, phone, and LinkedIn data when available.
What schools did Thomas Vigna attend?
Thomas Vigna holds Bachelor Of Business Administration (Bba), Business from Liberty University.
What skills is Thomas Vigna known for?
Thomas Vigna is listed with skills including Vendor Management, Process Improvement, Leadership, Operations Management, Business Process Improvement, Program Management, Call Centers, and Strategic Planning.
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