Thomas Vilanculo Email & Phone Number

Maputo, Cidade De Maputo, Mozambique

-Engage proactively with customers to understand needs, offering tailored solutions.-Demonstrate comprehensive product knowledge, effectively communicating benefits. -Build and maintain strong customer relationships, ensuring satisfaction and loyalty.-Collaborate with team to achieve sales targets and department success. -Stay updated on industry trends, adjusting sales strategies accordingly. -Maintain accurate sales records using CRM software for efficient follow-up.

Maputo, Mozambique

Manage day-to-day office operations, including administrative support, customer service, and office maintenance.• Develop and implemented policies and procedures to improve office efficiency and productivity.• Handle customer complaints and inquiries, ensuring timely and satisfactory resolution.• Maintain accurate and up-to-date records and files, ensuring compliance with company policies and regulatory requirements.• Prepare and managed budgets, financial reports, and payroll

Maputo, Mozambique

Manage a portfolio of clients and provided exceptional customer service through phone and email communication• - Resolve client inquiries and complaints in a timely and professional manner• - Maintain accurate client records and update client information in the system• - Collaborate with other departments to ensure client needs were met and issues were resolved• - Conduct client satisfaction surveys and provide feedback to management to improve client retention and loyalty• - Assist with the implementation of new client programs and services• - Participate in team meetings and provide input for process improvement

Maputo, Mozambique

Responsible for handling front office reception and administration duties, including welcoming guests to the establishment, booking shuttle services to and from the airport, booking tours, answering phones, checking guests in and out, and Guest billing• Produce, manage and operate the reception Rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary.

Springs, Gauteng, South Africa

• Handling emails, faxing, filling, taking and making calls, basic accounting. marketing the brand and company, making orders and stock checking, planning meetings and taking minutes.,• Stayed up-to-date on current promotions, sales and special events to impart such information to customers.

End User Computing

Activities and Societies: • End user computing • Microsoft word, Microsoft PowerPoint, Microsoft Excel End user computing C Diagnostics.

Higher Certificate In Office Administration

Activities and Societies: Business and Office Administration Bookkeeping to Trial Balance Marketing Management and Public Relations Human.

South African National Senior Certificate (Grade 12),, Business/Commerce, General, 12