Thomas Vilanova Email & Phone Number

• Manage a team of 9 Member Services Account Managers • Strategically plan member events such as Winter Fest, Team Autograph Session, pre and post- game member events to drive rep interactions.• Plan out the Season Ticket Member Renewal campaign and renewal deadlines to drive accounts to renew their membership.• Coordinate with the email marketing department to write and send out important membership emails.• Provide the Member Services Account Managers with tacking tools such as face to face interaction tackers to help them meet with accounts they haven’t met in season.• Set team and individual goals both on a monthly and yearly term to ensure we are hitting our sales goals.• Provide developmental training on a weekly basis to ensure rep growth.• Created and implement an off-season development plan for each of the Member Services Account Managers.

Newark, Nj

•Create strong relationships with my client base through pro-active communication, including seat visits, phone calls, emails, and other communication channels.•Create and customize memorable moments for each member to enhance their membership beyond the play on the ice. •Manage my book of business, focusing on renewals, retention, referrals and upgrades.

Newark, New Jersey

• Establish qualified leads. • Make 90-110 outbound calls a day to initiate and close sales.• Book 10 in/out of office appointments per week. • Execute follow-ups to account-holders, document transactions and maintain a database of all communications. • Have the ability to sell full season tickets, groups and premium seating for all events at the Prudential Center.

Greater New York City Area

• Answer inbound calls that come into the Group Sales line.• Establish qualified leads. • Make 40-60 outbound calls a day to initiate and close sales of group ticket plans.• Execute follow-ups to group sales account-holders, document transactions and maintain a database of all communications. • Sell tickets for different Entertainment events such as the Radio City Christmas and Spring Spectaculars, the MSG All Access Tour and the Radio City Stage Door Tour. • Report to the Director of Sales and Service.

Greater New York City Area

• Help lead interactive games and contests.• Participate in on floor promotions.• Direct Fan Cam for in seat promotions. • Other duties as assigned.

Greater New York City Area

• Meet with contest winners to give them prize information.• Hand out in game stats to media.• Work with special guests during games and special events.

Greater New York City Area

Game day staff member. Assist in pumping up the crowd at games and finding fans to take part in contests during time outs.

Bronx, New York

• Have a full understanding of the ball park layout and assist guests find their way around.• Give tours and escort guest with disabilities.• Provided exemplary customer service to guests.• Assisted stadium operations with non-baseball events.• Kept inventory of lost items during games.• Report to the Guest Services Manager.

Queens, New York

• Answer 60 calls a day for the Tixx line.• Make 30 outbound calls a day. • Sell single game tickets from $20 to $300 dollars per ticket. • Provided exemplary customer service to guests.• Have a full understanding of the ball park layout.• Report to the Season Tickets Sales and Group Sales Account Executives.

Tampa/St. Petersburg, Florida Area

With Global Spectrum I am in charge of getting the students of the USF campus information regarding all the shows and events going on at the Sun Dome. I am working with the student government to find ways to capture the attention of the students. Along with attracting the interest of the USF students I have also gone on a PR tour around the Tampa area to local schools, hospitals and new stations to spark interest in the community for the Harlem Globetrotters show. I also have experienced doing grass roots marketing for the events at the facility. Through this I have been able to gain experience in talking to professional business men and women in a professional setting.

Tampa/St. Petersburg, Florida Area

For USF I have worked as a intern in the Event Management Department. There I worked in the office two days a week. Then on game days worked game day operations for different NCAA events. In the office I made schedules as well as stat sheets that would be placed in programs and media guides. Then on game day I did set up and break down of the game equipment. During the game I floated around solving any problems that arose.

Tampa/St. Petersburg, Florida Area

For the Spring 2012 semester I was hired as a game day intern with the New York Yankees. I worked at the spring training games where I would set up and manage the speed pitch station during game. Before the games started I would help set up the party pavilion, press boxes and luxury suites. Then after the game was over I would clean up these areas and prepare them for the next game. Along with this I also did any other duties that were assigned to me by my superior.