• Lead IT strategy, manage cross-functional teams, and implement innovative technologies to drive client success and business growth.• Work closely with customers to understand their needs and deliver tailored solutions that align with their business goals.• Successfully led key projects, including data migrations, security assessments, and cloud migrations, ensuring smooth transitions and excellent results.• Utilize AI and cloud technologies to improve operational efficiency, enhance security, and reduce costs for clients.• Achieved significant improvements in client satisfaction, operational efficiency, and cost savings through strategic IT solutions and proactive management.• Passionate about finding the right solutions for customers, helping them achieve lasting success with effective technology implementations.

• Headed IT Infrastructure: Led a team of 11 IT professionals to manage infrastructure across 5 locations, achieving high availability with 99.95% uptime and security for 400+ servers, 400+ databases, while managing 1600+ client systems.• Optimized Partnerships: Streamlined partnerships by transitioning to a more efficient Microsoft support partner, optimizing Azure and Microsoft 365 integrations, resulting in 23% annual savings on licensing costs and improved utilization of Microsoft tools.• Bolstered Security: Enhanced security by implementing Multi-Factor Authentication, BitLocker encryption, and SaaS partner standardization, significantly reducing risk.• Innovated with AI: Spearheaded AI innovation by piloting Microsoft Copilot, enhancing IT service methodologies and efficiency.• Achieved Cost Savings: Secured 47% cost reduction in server support through strategic vendor negotiations and partnership management.• Expanded Data Retention by over 1000%: Strengthened business continuity using Rubrik, extending data retention from 30 days to over 365 days for email, SharePoint, and OneDrive.• Developed and Executed IT Governance Roadmaps: Optimized core business applications and enhanced operations.

• Spearheaded Business Improvements: Leveraged data-driven analysis to enhance Overall Machine Efficiency reports (OME), boosting profitability and operational efficiency by 10%.• Reconstructed the BI Team: Recruited and led a team of Business Intelligence analysts and DBAs, driving a 125% increase in strategic initiatives and user adoption of tools like Microsoft Power BI and SSRS.• Championed a Data-Driven Culture: Expanded a Microsoft-centric BI strategy that enhanced decision-making and operational efficiency.• Played a Key Role in Executive IT Planning: Supported the integration of AI technologies in business analytics processes to enhance predictive capabilities in production strategies.• Directed Enhancements to the Security Framework: Advocated stringent protocols to protect sensitive information, substantially elevating data security.• Conducted Comprehensive Training Programs: Empowered users to develop their own reports and analytical models, significantly enhancing BI proficiency.• Oversaw the Optimization of Databases: Led the performance tuning of SQL databases, reducing query response times by 20% and significantly improving user satisfaction and system efficiency.

• Streamlined IT Support: Implemented the Kayako ticketing system, cutting resolution times by 34% and enhancing customer satisfaction.• Successful in High Profile Projects: Led key upgrades for Oracle P6 EPPM and Oracle Unifier, significantly enhancing project management capabilities for 700+ users across high-profile clients.• Primary for Platform Implementations: Spearheaded over 20 annual platform implementations and upgrades using Oracle, Microsoft, and Linux platforms, securing a 97% client retention rate through dedicated support.• Delivered Results in Alignment with Business Objectives: Customized IT solutions aligning with strategic business objectives, enhancing remote operations and system integration.• Administered VMWare Environments: Managed 15+ VMWare ESXi environments, optimizing system performance and reliability under critical operational demands.• Enhanced System Security: Conducted extensive vulnerability scans and implemented advanced remedial measures, significantly reducing potential security threats by securing external interfaces.• Fostered a Culture of Technical Excellence and Collaboration: Mentored team members, leading to enhanced team performance, group knowledge, and a 25% increase in project delivery efficiency.

• Provided IT consultancy services for The Dayton Art Institute, Dayton, Ohio, focusing on enhancing their technological infrastructure and cybersecurity measures. This role was undertaken part-time in conjunction with full-time employment, demonstrating my ability to manage multiple responsibilities and commitments effectively.• Administered and supported the museum’s critical applications, including Raisers Edge, ATMS+, PC Charge, The Museum System, and MAS90, ensuring operational excellence and data integrity.• Managed the backup configuration for databases and applications, maintaining data security and availability.• Responsible for the support and maintenance of the Microsoft Windows domain, ensuring network stability, security, and efficient user management.• Oversaw network communications and infrastructure, ensuring reliable connectivity and system performance.• Conducted regular server maintenance, applying patches and updates to ensure system security and up-to-date functionality.• Collaborated on technical planning for system upgrades and future IT projects, providing insights that guide decision-making and strategic direction.

• Led the Application Infrastructure Team: Oversaw critical systems including SAP, Microsoft SQL, EDI, and e-commerce, enhancing system efficiency and reliability.• Improved System Performance and Functionality: Significantly improved SAP ECC system performance by implementing feature upgrades and kernel updates, integrating over 20 EDI partners, which streamlined operations and boosted customer satisfaction.• Relocated Company Headquarters: Successfully migrated the company headquarters, including the datacenter and SAP systems, through detailed preparation, ensuring a seamless transition with minimal interruption to business operations.• Spearheaded Critical Upgrade of E-Commerce Platform: Drove the critical upgrade of the e-commerce platform from a legacy codebase to ASP.NET, enhancing development speed by 40% and significantly improving security. Awarded "Employee of the Quarter" for this achievement and other successes.• Coordinated System Maintenance Activities: Coordinated essential system maintenance for SAP environments, enhancing system stability and performance through meticulous planning and execution.• Ensured Disaster Recovery Processes: Refined disaster recovery processes by updating and testing recovery plans for SAP, EDI, and e-commerce systems, significantly reducing potential recovery times and improving resilience.

• Coordinated the migration of MeadWestvaco’s SAP and bolt-on application environments to the ACS datacenter in Pittsburgh, leading project management and ensuring seamless technical transitions.• Implemented Baseline Best Practices on ECC6 and facilitated functional team review.• Directed maintenance and support for critical SAP components, including R/3 ERP, BW, APO, and LiveCache, across diverse operating systems, ensuring optimized system reliability, efficiency, and alignment with overarching business objectives.

• Managed and supported critical SAP systems (R/3 ERP, BW, APO, LiveCache) across various platforms, ensuring system performance and stability.• Led the successful BW Migration to AIX 5.3, overseeing technical configurations and database upgrades from DB2 7.1 to 8.1.• Executed the upgrade of BW 3.1 to BW 3.5 (NetWeaver), improving system functionality and supporting the divestiture process for the Papers division.• Administered FTP and file servers, enhancing system interoperability and managed sendmail configurations for SAP communications.• Contributed to disaster recovery planning and execution as part of a team, playing a key role in reinforcing IT resilience through successful comprehensive recovery tests at recovery facilities.

• Excelled in resolving complex issues across Business and Manufacturing applications such as SAP, Honeywell OptiVision, and IBM MQSeries.• Played a key role in ERP/SAP maintenance outages and ensured continuous system reliability through dedicated 24/7 on-call support.• Distinguished myself by resolving 57% of the team's tickets within a four-member group, showcasing exceptional problem-solving skills and technical expertise.

• Orchestrated comprehensive solutions for SAP, network, and mainframe systems while providing support for Windows, Lotus Domino, and Novell servers.• Ensured the successful execution of SAP and Tivoli production jobs while supervising mainframe batch jobs, initiating escalation procedures after detailed troubleshooting.• Engaged in regular maintenance outages, guaranteeing SAP system operability and performance restoration afterward.• Prepared detailed shift turnover reports for daily briefings, summarizing encountered production issues and their resolutions.

• Oversaw the management of services and devices for diverse client companies, ensuring optimal performance and client satisfaction.• Administered comprehensive troubleshooting across servers, networks, and databases to maintain system integrity and availability.• Provided crucial updates to account managers regarding ongoing issues and implemented resolutions, fostering transparent communication and client trust.• Managed the Operations Center's maintenance contracts, warranties, and the integration of system information, ensuring seamless service continuity and compliance.