Thomas Wagner Email & Phone Number

Dayton, OH, US

Springboro, OH, US

• Lead IT strategy, manage cross-functional teams, and implement innovative technologies to drive client success and business growth.
• Work closely with customers to understand their needs and deliver tailored solutions that align with their business goals.
• Successfully led key projects, including data migrations, security assessments, and cloud migrations, ensuring smooth transitions and excellent results.
• Utilize AI and cloud technologies to improve operational efficiency, enhance security, and reduce costs for clients.
• Achieved significant improvements in client satisfaction, operational efficiency, and cost savings through strategic IT solutions and proactive management.
• Passionate about finding the right solutions for customers, helping them achieve lasting success with effective technology implementations.

Oak Brook, Illinois, US

• Headed IT Infrastructure: Led a team of 11 IT professionals to manage infrastructure across 5 locations, achieving high availability with 99.95% uptime and security for 400+ servers, 400+ databases, while managing.
• Optimized Partnerships: Streamlined partnerships by transitioning to a more efficient Microsoft support partner, optimizing Azure and Microsoft 365 integrations, resulting in 23% annual savings on licensing costs and.
• Bolstered Security: Enhanced security by implementing Multi-Factor Authentication, BitLocker encryption, and SaaS partner standardization, significantly reducing risk.
• Innovated with AI: Spearheaded AI innovation by piloting Microsoft Copilot, enhancing IT service methodologies and efficiency.
• Achieved Cost Savings: Secured 47% cost reduction in server support through strategic vendor negotiations and partnership management.
• Expanded Data Retention by over 1000%: Strengthened business continuity using Rubrik, extending data retention from 30 days to over 365 days for email, SharePoint, and OneDrive.

Oak Brook, Illinois, US

• Spearheaded Business Improvements: Leveraged data-driven analysis to enhance Overall Machine Efficiency reports (OME), boosting profitability and operational efficiency by 10%.
• Reconstructed the BI Team: Recruited and led a team of Business Intelligence analysts and DBAs, driving a 125% increase in strategic initiatives and user adoption of tools like Microsoft Power BI and SSRS.
• Championed a Data-Driven Culture: Expanded a Microsoft-centric BI strategy that enhanced decision-making and operational efficiency.
• Played a Key Role in Executive IT Planning: Supported the integration of AI technologies in business analytics processes to enhance predictive capabilities in production strategies.
• Directed Enhancements to the Security Framework: Advocated stringent protocols to protect sensitive information, substantially elevating data security.
• Conducted Comprehensive Training Programs: Empowered users to develop their own reports and analytical models, significantly enhancing BI proficiency.

Mission Viejo, CA, US

• Streamlined IT Support: Implemented the Kayako ticketing system, cutting resolution times by 34% and enhancing customer satisfaction.
• Successful in High Profile Projects: Led key upgrades for Oracle P6 EPPM and Oracle Unifier, significantly enhancing project management capabilities for 700+ users across high-profile clients.
• Primary for Platform Implementations: Spearheaded over 20 annual platform implementations and upgrades using Oracle, Microsoft, and Linux platforms, securing a 97% client retention rate through dedicated support.
• Delivered Results in Alignment with Business Objectives: Customized IT solutions aligning with strategic business objectives, enhancing remote operations and system integration.
• Administered VMWare Environments: Managed 15+ VMWare ESXi environments, optimizing system performance and reliability under critical operational demands.
• Enhanced System Security: Conducted extensive vulnerability scans and implemented advanced remedial measures, significantly reducing potential security threats by securing external interfaces.

• Provided IT consultancy services for The Dayton Art Institute, Dayton, Ohio, focusing on enhancing their technological infrastructure and cybersecurity measures. This role was undertaken part-time in conjunction with.
• Administered and supported the museum’s critical applications, including Raisers Edge, ATMS+, PC Charge, The Museum System, and MAS90, ensuring operational excellence and data integrity.
• Managed the backup configuration for databases and applications, maintaining data security and availability.
• Responsible for the support and maintenance of the Microsoft Windows domain, ensuring network stability, security, and efficient user management.
• Oversaw network communications and infrastructure, ensuring reliable connectivity and system performance.
• Conducted regular server maintenance, applying patches and updates to ensure system security and up-to-date functionality.

Dayton, OH, US

• Led the Application Infrastructure Team: Oversaw critical systems including SAP, Microsoft SQL, EDI, and e-commerce, enhancing system efficiency and reliability.
• Improved System Performance and Functionality: Significantly improved SAP ECC system performance by implementing feature upgrades and kernel updates, integrating over 20 EDI partners, which streamlined operations and.
• Relocated Company Headquarters: Successfully migrated the company headquarters, including the datacenter and SAP systems, through detailed preparation, ensuring a seamless transition with minimal interruption to.
• Spearheaded Critical Upgrade of E-Commerce Platform: Drove the critical upgrade of the e-commerce platform from a legacy codebase to ASP.NET, enhancing development speed by 40% and significantly improving security..
• Coordinated System Maintenance Activities: Coordinated essential system maintenance for SAP environments, enhancing system stability and performance through meticulous planning and execution.
• Ensured Disaster Recovery Processes: Refined disaster recovery processes by updating and testing recovery plans for SAP, EDI, and e-commerce systems, significantly reducing potential recovery times and improving.

• Coordinated the migration of MeadWestvaco’s SAP and bolt-on application environments to the ACS datacenter in Pittsburgh, leading project management and ensuring seamless technical transitions.
• Implemented Baseline Best Practices on ECC6 and facilitated functional team review.
• Directed maintenance and support for critical SAP components, including R/3 ERP, BW, APO, and LiveCache, across diverse operating systems, ensuring optimized system reliability, efficiency, and alignment with.

Richmond, VA, US

• Managed and supported critical SAP systems (R/3 ERP, BW, APO, LiveCache) across various platforms, ensuring system performance and stability.
• Led the successful BW Migration to AIX 5.3, overseeing technical configurations and database upgrades from DB2 7.1 to 8.1.
• Executed the upgrade of BW 3.1 to BW 3.5 (NetWeaver), improving system functionality and supporting the divestiture process for the Papers division.
• Administered FTP and file servers, enhancing system interoperability and managed sendmail configurations for SAP communications.
• Contributed to disaster recovery planning and execution as part of a team, playing a key role in reinforcing IT resilience through successful comprehensive recovery tests at recovery facilities.

Richmond, VA, US

• Excelled in resolving complex issues across Business and Manufacturing applications such as SAP, Honeywell OptiVision, and IBM MQSeries.
• Played a key role in ERP/SAP maintenance outages and ensured continuous system reliability through dedicated 24/7 on-call support.
• Distinguished myself by resolving 57% of the team's tickets within a four-member group, showcasing exceptional problem-solving skills and technical expertise.

Menlo Park, CA, US

• Orchestrated comprehensive solutions for SAP, network, and mainframe systems while providing support for Windows, Lotus Domino, and Novell servers.
• Ensured the successful execution of SAP and Tivoli production jobs while supervising mainframe batch jobs, initiating escalation procedures after detailed troubleshooting.
• Engaged in regular maintenance outages, guaranteeing SAP system operability and performance restoration afterward.
• Prepared detailed shift turnover reports for daily briefings, summarizing encountered production issues and their resolutions.

Maidenhead, Berkshire, GB

• Oversaw the management of services and devices for diverse client companies, ensuring optimal performance and client satisfaction.
• Administered comprehensive troubleshooting across servers, networks, and databases to maintain system integrity and availability.
• Provided crucial updates to account managers regarding ongoing issues and implemented resolutions, fostering transparent communication and client trust.
• Managed the Operations Center's maintenance contracts, warranties, and the integration of system information, ensuring seamless service continuity and compliance.