Thomas Walding Email & Phone Number

Boise, Idaho, United States

Market Leader backup for Consumer Banking territory of 15 financial centers, responsible for all Market Leader responsibilities in absence of Market Leader.Work in tandem with Market Leader to conduct financial center visits identifying gaps in performance and coaching teams to establish behaviors which drive better financial health.

Plano, Texas, United States

San Francisco Bay Area

•Key principle with total responsibility for driving operational and sales excellence across Financial Center. Increased stack ranking from bottom 5% to top 10% in 4th Quarter 2018. Top 2 in market for operational and sales goals 4th Quarter 2018.•Presented sales curriculum to entire market RMs and Merrill Edge FSAs•Drive operational excellence by engaging staff on business strategy and performance results•Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement•Adhere to and enforce internal and regulatory policies, procedures and processes•Proactively identify and manage risk in business, product and service transactions•Foster a client-centric environment whereby associates are accountable for delivering a superior customer experience and exceeding customer experience metrics•Successfully resolve customer issues and escalations in a timely and professional manner•Coaching associates to succeed in their individual operational and/or sales responsibilities

San Francisco Bay Area

Key component at highest-traffic Financial Center in North Bay region driving operational excellence, sales performance and superior customer service. Exceeded sales goals in 3 of 3 quarters. During same period Financial Center stack ranking increased from 640 in market to top 150.

Mckinney, Tx

Key Principal owning responsibility for driving operational and administrative strategic initiatives, while serving in a leadership capacity and ensuring operational efficiencies across multiple departments, managing & mentoring 35 staff & volunteers, driving awareness and enhancements to existing programs.Personally established, and served in multiple domestic and international nonprofit organizations, specifically in New Mexico, Uganda, Kenya and India, collaborating with executive leadership board and sponsors, in authoring standards & policies, and defining corporate bylaws pursuant to specific statutes for each nation. Instrumental in creating and implementing an official Ordination Program designed to train and equip young leaders as an educational venue towards their respective professional development or career/calling. Travel internationally for periodic meetings, ensuring alignment with standards and expectations, while continuing to develop leadership programs and around the world.

Santa Rosa, Ca

Owned responsibility and leadership oversight for driving operational and administrative strategic initiatives, while serving in a leadership capacity, maintaining integrity of the annual operating budget, and ensuring operational efficiencies across multiple departments, managing & mentoring 40 staff & volunteers, driving awareness and enhancements to existing programs.Collaborated with leadership in establishing the organizations first international ministry outreach, increasing weekly attendance more than 225%, while evaluating and enhancing Missions awareness & visibility, proving instrumental in increasing financial support more than 500%. Established and implemented policies & procedures ensuring alignment with organizational goals & objectives while maintaining accountability for collaborating across the enterprise, meeting with leaders in ensuring unity across the organization. Served in facilitating long-range planning and review meetings with each respective department manager in identifying organizational goals, and mentoring each leader into achieving their respective, individual professional objectives. Facilitate and lead Annual Business Meetings of the Corporation and regularly scheduled Board Meetings with the Official Board of Directors.

Managed and mentored 15 staff and volunteers, while increasing Mission support over 250% and weekly attendance more than 600%. Spearheaded organizational restructure, while establishing and implementing 6 new departments, training staff & volunteers in effective leadership fundamentals.

San Antonio, Texas Area

Co-Managed Internet Banking Call Center of this Fortune 500 FI and maintaining integrity of $2MM annual budget, while cross-functionally collaborating with the email response team, ensuring oversight and constant pursuit of excellence in meeting standards of quality control in a high-touch, high-feel customer service oriented business. Instrumental in establishing and delivering sales curriculum for the Contact/Call Center Representatives, specifically around discussing the “Financial Health of the Customer,” which resulted in significant increases in net-new deposits in less than 6 months.

Politcal Science/Pre-Law

Academic Scholarship: Political Science with a Pre-Law focus

Ordination, Pastoral Studies

Minister Licensing and Ordination

Political Science And Government