Tom Walsh Email & Phone Number

New London/Norwich, Connecticut Area

Mystic, Ct

Provided server, deskside, network, and telecommunications support for scientific research community. Leveraged strong relationships with Infrastructure teams to install, upgrade, and maintain network equipment, servers, and workstations, and maintained corporate IT security standards.• Installed, configured, and maintained Dell and Lenovo laptops and desktop systems and network printers, reducing user downtime.• Collaborated with leadership to open start-up site in Cambridge, MA, providing technical hardware expertise.• Developed file transfer process within shared lab environment (DMZ network), enabling researchers to efficiently analyze results.• Led migration of Windows XP to Windows 7 across Mystic and Cambridge sites, leading and completing project by providing feedback to workstation engineering team, allowing other sites to benefit from recommended corporate-build changes, minimizing user down time.• Collaborated with network teams to convert legacy Nortel phone system to Cisco VoIP system, installing routers, switches, and VoIP phones, completing project deliverables and achieving improved telecommunications network, performance, and quality.• Developed team site using SharePoint technology, enabling teams to quickly access up-to-date information.• Participated in corporate IT Security Ambassador Program, promoting IT security standards and processes by engaging business leadership and IT security team for projects requiring exceptions, and ensuring that project deadlines were met.• Led project enabling external tech support to seamlessly connect to greenhouse environment monitoring system via Citrix server in DMZ, paving way for other sites to adopt system, completing software installations and upgrades, firewall rule change requests, and managing vendor technician accounts.

Groton, Ct At Pfizer Research

Managed 35 fast-paced Help Desk staff and 15 Deskside technicians supporting over 7K clients. Exercised trusted leadership skills, while progressively increasing job scope, deliverables, and responsibilities.• Maximized help desk efficiencies through creation, execution, and monitoring of work flow, efficiently resolving IT issues.• Played crucial role in consolidation of Groton Help Desk, implementing process standardization and improvements, managing staff strengths, leading to successful completion of project.• Collaborated with leadership on consolidation of Americas Help Desk, enabling client to achieve goals of major cost savings and standardization of processes.• Directed team during site-wide Windows 2000 migration, coordinating training, handling escalations, and providing feedback to project stakeholders.• Participated in interviewing, hiring recommendations, and performance reviews, improving functionality and productivity of teams across organization.