Tom Walsh Email & Phone Number

New London/Norwich, Connecticut Area

Mystic, CT

• Provided server, deskside, network, and telecommunications support for scientific research community. Leveraged strong relationships with Infrastructure teams to install, upgrade, and maintain network equipment.
• Installed, configured, and maintained Dell and Lenovo laptops and desktop systems and network printers, reducing user downtime.
• Collaborated with leadership to open start-up site in Cambridge, MA, providing technical hardware expertise.
• Developed file transfer process within shared lab environment (DMZ network), enabling researchers to efficiently analyze results.
• Led migration of Windows XP to Windows 7 across Mystic and Cambridge sites, leading and completing project by providing feedback to workstation engineering team, allowing other sites to benefit from recommended.
• Collaborated with network teams to convert legacy Nortel phone system to Cisco VoIP system, installing routers, switches, and VoIP phones, completing project deliverables and achieving improved telecommunications.

Groton, CT At Pfizer Research

• Managed 35 fast-paced Help Desk staff and 15 Deskside technicians supporting over 7K clients. Exercised trusted leadership skills, while progressively increasing job scope, deliverables, and responsibilities.
• Maximized help desk efficiencies through creation, execution, and monitoring of work flow, efficiently resolving IT issues.
• Played crucial role in consolidation of Groton Help Desk, implementing process standardization and improvements, managing staff strengths, leading to successful completion of project.
• Collaborated with leadership on consolidation of Americas Help Desk, enabling client to achieve goals of major cost savings and standardization of processes.
• Directed team during site-wide Windows 2000 migration, coordinating training, handling escalations, and providing feedback to project stakeholders.
• Participated in interviewing, hiring recommendations, and performance reviews, improving functionality and productivity of teams across organization.