Thomas Ward

Thomas Ward Email and Phone Number

Head of Customer Experience, UX Researcher at Prism Labs @ Pins & Aces
United States
Thomas Ward's Location
Wheat Ridge, Colorado, United States, United States
Thomas Ward's Contact Details

Thomas Ward personal email

n/a
About Thomas Ward

Self-motivated and dedicated individual with proven sales aptitude and interpersonal skills. Adaptable in a dynamic and informal environment with the ability to respond to changing priorities quickly and expertly.

Thomas Ward's Current Company Details
Pins & Aces

Pins & Aces

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Head of Customer Experience, UX Researcher at Prism Labs
United States
Website:
pinsandaces.com
Employees:
16
Thomas Ward Work Experience Details
  • Pins & Aces
    Pins & Aces
    United States
  • Prism Labs, Inc.
    Head Of Customer Experience - Ux Researcher
    Prism Labs, Inc. May 2021 - Present
    Los Angeles, Ca, Us
    With 8 years of dedicated experience as the Head of Customer Experience at Prism Labs (formerly, Naked Labs), I have been instrumental in driving exceptional customer satisfaction and loyalty through strategic leadership and innovative solutions. In this role, I oversaw all aspects of the customer journey, from initial engagement to post-purchase support, ensuring seamless experiences and lasting relationships.
  • Naked Labs, Inc (Acquired By Prism Labs, Inc)
    Head Of Customer Experience
    Naked Labs, Inc (Acquired By Prism Labs, Inc) Jun 2016 - May 2021
    Redwood City, California, Us
    NAKED is a new-to-world product and technology that takes a dually innovative approach to product development and user experience. The customer service industry has been around for all of our lives, but NAKED offers more! With a product you can't get anywhere else, people should expect a higher standard - and we rise to that challenge. Across web, phone, and interpersonal platforms, we listen, we adapt, we support, and we represent you - the user.
  • Excelsior Youth Center
    Teacher
    Excelsior Youth Center Nov 2013 - Aug 2016
    Developed and implemented over two years of new curriculum, for a variety of age ranges and classes including Math, Science, Health, Culinary, and Medical fields. Maintained ongoing curriculum evaluation and development to meet the specific needs of all students, while motivating at-risk youth to understand and embrace physical wellness.
  • Park Forest Care Center
    Nurse
    Park Forest Care Center Sep 2014 - Mar 2015
    Acting lead nurse, specialized in treating individuals with mental illness, brain injuries and dementia. Practiced verbal and nonverbal techniques to defuse hostile or belligerent behavior to ensure client safety and satisfaction.
  • Momentum Volleyball Club
    Assistant Volleyball Coach
    Momentum Volleyball Club Nov 2013 - May 2014
    Assisted in the overall coaching, supervision, and skill development of a nationally competitive team. Encouraged young girls to strive for excellence through positive coaching, with emphasis on responsibility, sportsmanship, positive self-image, and the importance of teamwork.
  • Mountain Sleep Diagnostics
    Patient Care Coordinator
    Mountain Sleep Diagnostics Dec 2012 - Nov 2013
    Grass Valley, California, Us
    Demonstrated strong ability to educate medical providers and staff on the benefits of trusting their patients to use our services and platform. Developed and implemented a new sales and delivery system for all in-home services/medical equipment, driving record high sales, five months in a row. Achieved >90% of clinical goals and consistently generated improved health outcomes by educating and empowering patients in effective disease management. Assisted physicians in organizing comprehensive treatment plans, discussing patient accounts, insurance benefits and financing options.
  • City Sitter
    Nanny
    City Sitter Oct 2011 - Dec 2012
    Managed day-to-day household operations for multiple families.
  • Baker Garden And Gift
    Sales Associate
    Baker Garden And Gift Apr 2011 - Sep 2011
    Demonstrated strong ability to maintain knowledge of all products and services in order to guide customers with specific needs. Managed product placement to ensure optimal customer interaction and shopping experience. Listened and interpreted customers’ unique visions in order to create custom products.
  • Fargo Country Club
    Aquatics Director
    Fargo Country Club May 2007 - Sep 2011
    Five years of progressive responsibility managing schedules, meetings, staff interactions, special events and developing financial pro formas. Maintained a highly efficient and professional staff through the outreach, recruitment, and training of new employees. Responded daily to club members’ requests and recommendations to ensure the continued success of the business.

Thomas Ward Skills

Customer Service Teamwork Leadership Team Building Public Speaking Research Reliability Empathy Microsoft Office Coaching Microsoft Excel Hospitality Management Community Outreach Organizational Leadership Team Leadership Social Media Zendesk Powerpoint Nonprofits Scheduling Music Production Photography Management Training Event Planning Strategic Planning Marketing Strategy Risk Management Risk Assessment Critical Thinking Strategic Thinking Testrail Imovie Ableton Live Logic Pro Shipwire Sales Social Media Marketing Customer Satisfaction Written Communication Interpersonal Communication Social Media Communications User Experience Ux Research Qualitative Research Early Stage Startups Customer Service Management Customer Service Training Customer Support Relationship Building

Thomas Ward Education Details

  • North Dakota State University
    North Dakota State University
    General Studies
  • Minnesota State Community And Technical College
    Minnesota State Community And Technical College
    Adult Health Nurse/Nursing
  • Minnesota State Community And Technical College
    Minnesota State Community And Technical College
    Associate Of Arts - Aa
  • Luverne High School
    Luverne High School
    High School Diploma

Frequently Asked Questions about Thomas Ward

What company does Thomas Ward work for?

Thomas Ward works for Pins & Aces

What is Thomas Ward's role at the current company?

Thomas Ward's current role is Head of Customer Experience, UX Researcher at Prism Labs.

What is Thomas Ward's email address?

Thomas Ward's email address is th****@****rism.io

What schools did Thomas Ward attend?

Thomas Ward attended North Dakota State University, Minnesota State Community And Technical College, Minnesota State Community And Technical College, Luverne High School.

What skills is Thomas Ward known for?

Thomas Ward has skills like Customer Service, Teamwork, Leadership, Team Building, Public Speaking, Research, Reliability, Empathy, Microsoft Office, Coaching, Microsoft Excel, Hospitality Management.

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