I write newsletters, host a tv show / podcast. I also get to be a freight journalist and publish articles. The not fun part is uploading it to Wordpress. You may also find me filling in as an on air host for Sirius XM Road Dog trucking on channel 146 for FreightWaves Drive Time

Truckload Operations, managing a team of 5 drivers who test machine learning recommended route plans. Confirm software and product are meeting driver needs and FMCSA regulatory guidelines.•Coordinate with front and back-end developers, providing UX/UI recommendations, driver facing product features, and growth pipeline for trucking fleet expansion.•Develop operational strategies that disrupt the traditional trucking business model, with a focus on software platform integration with various freight broker partners, to automate tracking and load selecting duties.

•Enterprise Account Operations specializing in refrigerated and dry van customers with an emphasis on account growth, customer relationship management, carrier network development.•Performed duties of Account Executive and Account Coordinator with quoting, building, selling, and tracking orders with rate approval, carrier capacity, issue resolution, and account development. •Develop Enterprise account strategies for growth and development, work with various departments from Carrier operations, Pricing and Strategy, and Business development to set appropriate benchmarks and growth goals.

Assisting Clients in Truckload Operations who create technology that empowers drivers. UX / UI mockup development for driver facing mobile applicationsConduct data analytics targeting driver behavior and study their workflow Executing Truckload Operations that involve examining dispatch and back office challenges, working on solutions that automate these processes.

Enterprise Account Operations specializing in heavy haul, open deck, and dry van customers with an emphasis on account growth, customer relationship management, carrier network development.

Carrier relationship development with emphasis on contract and rate negotiation while developing a broad and diverse carrier network.

• Coordinate between Pricing/Customer Service/ Load Planning, Fleet Operations to designate and optimize freight lanes focusing on customer needs and optimizing their existing business. Solicit and offer solutions to improving their supply chain needs.• Work closely with Pricing and Sales Departments to identify business opportunities and analyze existing book of business to better meet operational needs such as driver domicile location, rate and revenue improvement and freight mix optimization. • Analyze revenue reports, turnover reports, customer scorecards, and lane volume reports, via KPI and SQL based reporting systems. build data and visual models from Power BI to analyze process improvement opportunities to provide insight to our Executive Leadership Team. • Supervise creation of new business involving tour or semi dedicated truckload needs, ensuring operations, pricing, sales execute the new business startup and develop reporting metrics to ensure they are operating profitability.

• Spot Quoted FedEx, FEMA, Home Depot, and other freight opportunities during afterhours generating over 1 million dollars in revenue from Aug to Dec 2017.• Developed customer relationships with FedEx, Home Depot, Landstar, and other 3PL Purchased transportation providers to increase USXI adhoc freight opportunities.• Transitioned to FET Analyst coordinating with Truckload and Logistics staff to increase rate per mile, utility, and freight opportunities to optimize U.S. Xpress’s freight network. • Identified and created potential business opportunities for the Truckload Division by developing existing customer relationships to help fill in market needs.

• Matched freight loads with the optimal driver based on review of available loads, coach and development Fleet Managers and Customer Service Reps to better optimize the supply chain network within a given market. • Beta Tested Planning Optimization tool with IT department, gave presentations and teleconferences to fleet and customer service staff over utilization and functions. • Implemented with Executive leadership team Customer Consignee Bobtail Project, to identify customer equipment trends and address customers hoarding equipment. • Ensured all customer needs are met and analyze supply chain deficiencies, report to customer service, pricing and sales ways to optimize and address inefficiencies within a specific market to improve profitability.

• Directly managed, coached and developed over 150 drivers on a fleet, responsible for all aspects of their driving experience from home time approval, payroll adjustments, mechanical issues, load variances, and provide insight on how to maximize their income. • Worked with customer service and load planning operations to ensure timely delivery of freight and notate any problems or issues towards appropriate department• Utilized KPI and Excel reporting to analyze and optimize driver pay, utility, and identify and address with upper management that could potentially impact the business unit. • Increased individual driver income approx. 20% from $800 a week to $1000, fleet became top 25% of team fleet group based on weekly driver pay generated.• Awarded top 10 fleet manager for Feb, March and April 2016 based on outstanding call quality and driver customer service

Bradley County Sheriff's Office

Bradley County Sheriff's Office