Thomas Waters Email & Phone Number

Heathrow, England, United Kingdom

Collaborating closely with the company's leadership and IT team in BrusselsProviding comprehensive technology solutions and supportHelping optimize operations and streamline processesDriving efficiency through the effective use of technologyManaging and maintaining computer systems and network, Azure, SCCM , Intune and bespoke applicationsMonitoring system performance and troubleshooting technical issuesHandling user management, data backups, and security measuresResponsible for software installations and updatesFollowing best practices and guidelines for efficient installationsSupporting system upgrades, migrations, and new technology deploymentTraining users on new technologies being implementedCollaborating with other Business IT Partners, System Administrators and support staffJoint planning and execution of IT installationsIntegration of hardware and software components into existing infrastructureOngoing support and maintenance of installed systems

Liss

Liaising with new clients regarding their database requirementsCreating a mapping between clients old database and JCAD SQL database using excel pivots and lookupsUsing SQL and RDBMS to create claims, assets diary, events and payments within the bespoke JCAD softwareMeeting clients face to face including initial meetings, demonstrations, training and trouble shooting Configuring and maintaining hosted software solution Taking ownership of projects from sales to completion.Supporting Live customers with telephone support and remote sessionsUpdating existing customers live databases out of hour’s work including; organising all parties, applying changes and ensuring clients don’t experience excessive downtime.Testing new versions of JCAD software, verifying bugs had been fixed / investigating new issues.

Guildford, United Kingdom

On the phone support for Field Engineers attending calls.Remote support for Field Engineers attending calls (Driver install, software configurations, troubleshooting etc.).Remote commissioning of new units.Attending meetings about new products, fact finding and reporting back to management.Attending training for new products, reviewing and simplifying for engineers.

Guildford, United Kingdom

Encompassed the duties of my Shere Hospitality Field Engineer roll.Building technical documents and guidelines to work within regarding the hospitality sector.Pushing standardisation of kiosks and the quality.Trying to push ideas through to fix problems highlight by the customer and engineers.Being aware and working on solutions for any ongoing problems.Commissioned kiosks overseas.

Guildford, United Kingdom

Encompassed the duties of my Field Engineer but primarily hospitality sectorBuilding and Commissioning Premier Pilot KiosksCommissioning Travelodge Pilot KiosksBuilding a strong rapport with the customer and representing a level of professional and dedication to meeting their needs Being the point of contact for clients and colleagues regarding Premier Inn and Travelodge, including remote commissioningHelp organise rollouts of new kiosks and modifications to the existing fleetTraining of new employees in the support and maintenance of the Shere hospitality fleetTried to better kiosk design, build and testing

Guildford, United Kingdom

Providing onsite support and maintenance for Shere’s self-service Ticket Vending Machines and desktop systems.Logging tickets from customers, calling the helpdesk identifying the root cause and attending site to resolve the fault within stated SLA.Maintain boot stock to ensure all parts that maybe required are available; return any faulty stock to the stores.PM (preventative maintenance) visiting TVM and desktop systems every six months to carry out a full service, identifying any potential issues and resolving before any impact to the customers infrastructure.Training of new employees in the support and maintenance of the Shere fleet.Training customers on how maintain kiosks.Building a strong rapport with the customer’s frontline staff, so to ensure the business’s image is a positive one.Servicing of parts returned to the stores which have been identified as fault in the field, investigate the root cause of the failure and report to the store’s manager.

Slough, United Kingdom

Investigating software communication issues via remote connection.Investigating software communication issues by instructing customers through trouble shooting.Interacting with customers, via the phone and email. Installing new interfaces, meeting with Clients and Third Parties on site.Organising Third parties to be on site and trouble shooting issues.Training first line personnel in trouble shooting Interface issuesCreating help sheets and procedures. Coordinating meetings and training.Reading through First line reports and reporting these details to Managers.Looking for trends in calls and reporting to managers.

Slough, United Kingdom

Answering the telephone and logging new customer enquires. Investigating issues with PMS software over remote connection.Investigating software communication issues by instructing customers through trouble shooting.Investigating issues with Microsoft OS products including Dos, Windows 95, 98, ME, NT, 2000, XP.Investigating issues with Hardware, including PC base units, Modems, Tape Drives, Monitors and Printers.Prioritising customer issues dependant on urgency. Entering details of investigations and reporting issues to managers.