Thomas Waugh Email & Phone Number

Toledo, Ohio

Swanton, Oh

Develop and implement operational processes, procedures and KPIs to support client objectives. Actively manage the operation to provide best in class service and operational efficiency. Accomplishments• Designed and developed a transportation network that serviced 55 locations on a time definite basis through the use of both fixed and variable routes using agents and transportation providers.• Provide capacity planning and capacity management for the network, resulting in 40% increase in truck utilization. • Developed and implemented multiple warehouse and contract logistics solutions resulting in over $500,000 in topline revenue with positive margin.• Work with agents, vendors and transportation providers on delivering 96%+ service performance on the network.• Responsible for pricing and yield management policy and process including tariff administration. Successfully implemented multiple GRIs to our customers with not loss in business.• Review cost effectiveness of all significant transportation programs. Converted a number of variable cost routes to fixed, resulting in 20% reduction in cost.• Developed and implemented cost and pricing models through collaboration with Operations Management, Finance, and Accounting.• Developed, and implemented a sortation and distribution solution for Amazon. Provided sortation for 350,000+ pieces daily.

Swanton Oh

Provide leadership in the area of Transportation Network Operations. This includes schedule development, carrier management, demand management and charter sales. Provide continued leadership of the wholesale product.Manage an integrated network of aircraft and trucks with an annual budget of $269MM Provide strategic and tactical leadership of a team consisting of 4 managers, 8 supervisors and 39 hourly employees Charter sales in excess of $10MM annuallyCentral point of contact for sales in the area of transportation solutions, pricing, market demand and available capacity Developed and implemented a "shared network" concept with strategic air carrier partners to maximize capacity while minimizing cost.This resulted in a net reduction of $14MM in transportation costs, while increasing overall available network capacity Provided additional sales opportunities through the opening of new air markets and additional capacitySecured Amazon.com in July 2010 as a new customer resulting in $4MM increase top line revenue in 2010. Projected sales in excess of $34MM in 2011Developed, hired and provide leadership to a Amazon customer service group.operating 24/7Under my leadership, provide daily proactive customer service, communications and problem resolutionPerform annual performance reviews on all staff. Provide performance feedback, coaching and counseling

Toledo, Ohio Area

Provided leadership and development for a tactical team that managed freight demand for all modes to match capacity with demand across the domestic network. Tracked and trended all unscheduled transportation purchasing to identify opportunities to reduce cost . • $30MM reduction in transportation costs via optimization of assets through demand planning and vendor resourcing Developed, hired and provided leadership in the development of a wholesale product to fill existing capacity in a fixed fleet system. This product development included process, staffing, policy and operational implementation.• Developed, hired and trained a customer service and booking center • Product growth from zero to over $125 MM in top-line revenue; new product has materially improved both the network utilization and overall company profitability • Central point of contact for sales opportunities and customers’ transportation solutions • Provided both tactical and strategic leadership to the department consisting of 4 managers, 6 supervisors and 29 hourly personnel

Phoenix, Arizona Area

• Developed, hired and provided leadership for a tactical team that monitors freight demand for all modes to match capacity with demand across the domestic network • Tracked and trended all unscheduled transportation purchasing to identify opportunities to reduce cost • Provided leadership in strategic development of the scheduled network to offer superior service at the lowest cost • Networked with local, global and national sales to identify new opportunities and develop transportation solutions

Various progressive leadership positions in Operations

Provided leadership and direction for the Indianapolis branch that included:Sales opportunitiesP&L responsibilityLabor relationsPurchasingCustomer service and deliveryCartage management

Bachelor'S Degree, Education

Bs, Education

In addition to the university degree, have had extensive instruction and application of business concepts and principles during my career..