Managed customer accounts and oversaw account set-up, item set-up, order processing, and customer portal maintenanceManaged chargeback and deduction research, processing, and recovery for customer accountsProvided customers with routine communications and order updatesResearched and responded to customer issues, ensuring timely resolutionCreated reports related to customer account performance such as sales data and forecastsUtilized over ten customer electronic data… Show more Managed customer accounts and oversaw account set-up, item set-up, order processing, and customer portal maintenanceManaged chargeback and deduction research, processing, and recovery for customer accountsProvided customers with routine communications and order updatesResearched and responded to customer issues, ensuring timely resolutionCreated reports related to customer account performance such as sales data and forecastsUtilized over ten customer electronic data interchange (EDI) web-based systemsCoordinated with the third party warehouse to perform outbound logisticsCompleted logistics invoice processing and cost analyticsAlso served as back-up to customer service billing, confirming accuracy of order details Show less

• Responsible for the day-to-day logistics operations • Performs the duties of a customer service representative• Retrieves, enters, ships, ASN, and Invoice orders for over 14 major accounts• Assigns work assignments to co-workers to perform daily operations efficiently • Trained employees on how to properly perform their assigned tasks effectively and efficiently• Reviews shipping documents for over 30 accounts to ensure shipping has been processed with customer… Show more • Responsible for the day-to-day logistics operations • Performs the duties of a customer service representative• Retrieves, enters, ships, ASN, and Invoice orders for over 14 major accounts• Assigns work assignments to co-workers to perform daily operations efficiently • Trained employees on how to properly perform their assigned tasks effectively and efficiently• Reviews shipping documents for over 30 accounts to ensure shipping has been processed with customer standards• Experience working with Quickbooks• Experience working with company EDI systems (TrueCommerce & OpenText)• Works with over 10 customer EDI web based systems• Responsible for organizing incoming orders and routing on timely manner• Coordinate with sales team to provide shipping quotes• Responsible for accurate inventory • Developed relationships with carriers to manage shipping orders • Created BOL and label templates in Excel and Word for efficiency • Created customer specific files that show how to retrieve, process, ASN, and invoice orders to share with the company Show less

Responsible for the review, receiving and processing of every order that is placed by a customer for a Lenze product. Ensures that accurate part numbers, pricing, updates, etc. are managed and maintained in the CRM and that every order is processed accurately within 24 hours of receipt. Notifies customers of back orders, shipping delays, or inaccuracies in information as well as correct these inaccuracies. • When available assist in the responsibilities and duties of the customer services… Show more Responsible for the review, receiving and processing of every order that is placed by a customer for a Lenze product. Ensures that accurate part numbers, pricing, updates, etc. are managed and maintained in the CRM and that every order is processed accurately within 24 hours of receipt. Notifies customers of back orders, shipping delays, or inaccuracies in information as well as correct these inaccuracies. • When available assist in the responsibilities and duties of the customer services representatives • Proved the ability to accurately enter 500-700 complex orders monthly• Process customer samples and sales demos• Create and update SAP daily to include new “ship to” customers and contacts; must note any special customer instructions as required• Initiate item set up processes• Coordinate with sales support for item identification• Coordinate with internal partners to provide expedited deliveries• Review a variety of screens and documents to estimate delivery of orders to meet customer requirements• Process and electronically manage orders and hard copy quotes• Process of 8D requests• Utilize catalogs, on-line databases, and other appropriate resources to cross reference products to meet customer order requirements• Understand the Lenze product/solution to provide alternative options to customers when requested item is unavailable• Interface with other departments to obtain product availability and order status updates• Attend product training (when offered) to stay up to date on new product lines and current systems • Prior experience with high volume data entry utilizing SAP and other CRM systems• Problem solving abilities to research and utilize a variety of sources in completing orders accurately• Experience with identifying key components of an order and research to ensure complete and accurate information is received• Experience working with SAP Show less

• Oversaw the shipping, routing, and verification of all merchandise• Worked directly with account managers to provide them with shipping options for projects• Researched and provided cost effective shipping solutions • Responsible for creating all necessary paperwork for domestic and international shipments• Worked in liaison with logistic carriers to find shipping solutions based on the needs of the AM• Responsible for tracking shipments leaving the building• Monitored… Show more • Oversaw the shipping, routing, and verification of all merchandise• Worked directly with account managers to provide them with shipping options for projects• Researched and provided cost effective shipping solutions • Responsible for creating all necessary paperwork for domestic and international shipments• Worked in liaison with logistic carriers to find shipping solutions based on the needs of the AM• Responsible for tracking shipments leaving the building• Monitored in-house production to accurately follow current and prospective projects• Established relationships with carriers and created a list of their strong points Show less

• Works as liaison with the administrative assistant, shipper receivers, and account managers.• Handles daily banking operations and counter sales operations.• Monitors customer accounts and makes daily reminder calls for debt collection.• Accountable for placing orders and coordinating daily shipments.• Responsible for processing RMA’s/ RGA’s• Advise customers the correct product for the right application • Implement corporate initiatives to the consumer, to provide… Show more • Works as liaison with the administrative assistant, shipper receivers, and account managers.• Handles daily banking operations and counter sales operations.• Monitors customer accounts and makes daily reminder calls for debt collection.• Accountable for placing orders and coordinating daily shipments.• Responsible for processing RMA’s/ RGA’s• Advise customers the correct product for the right application • Implement corporate initiatives to the consumer, to provide superior customer service, sales support, and teamwork.• Assist technical support with new processes in order to improve efficiency in work flow. • Train new employees on best company practices to excel in their new position.• Constantly researching competing products and new technology to provide the most accurate, up to date product information for our customers. Show less

• Efficiently unloads and stores three 53’ trailers in receiving area per hour.• Effectively maintains product, on high volume lines to prevent stoppage on the lines.• Stocks product in the warehouse in a high traffic environment.• Uses CV30’s and understands company software in order to login into personal file, stock and organize inventory, and complete orders.• Accurately completes work orders.• Ships orders while maintaining company standards.• Trained new employees… Show more • Efficiently unloads and stores three 53’ trailers in receiving area per hour.• Effectively maintains product, on high volume lines to prevent stoppage on the lines.• Stocks product in the warehouse in a high traffic environment.• Uses CV30’s and understands company software in order to login into personal file, stock and organize inventory, and complete orders.• Accurately completes work orders.• Ships orders while maintaining company standards.• Trained new employees on how to properly perform their job responsibilities. • Contributed ideas to improve the work environment. Show less

• Acted as supervising manager when the Warehouse Manager was absent.• Performed freight expeditor duties when necessary.• Assisted in the set-up and organization of a Toronto trade show.• Read work orders and gave/received oral instructions to determine work assignments, materials and equipment needs. • Supervised and assigned duties in response to fluctuating workloads.• Estimated material, time, and staffing requirements for a given project based on work orders, job… Show more • Acted as supervising manager when the Warehouse Manager was absent.• Performed freight expeditor duties when necessary.• Assisted in the set-up and organization of a Toronto trade show.• Read work orders and gave/received oral instructions to determine work assignments, materials and equipment needs. • Supervised and assigned duties in response to fluctuating workloads.• Estimated material, time, and staffing requirements for a given project based on work orders, job specifications, and experience.• Trained employees on how to properly perform their assigned tasks effectively and efficiently.• Confirmed counts of loaded or unloaded inventory against information contained in work orders.• Shipped and received materials by hand and other equipment, such as forklifts.• Maintained storage areas and inventory levels. Show less

• Displayed excellent customer service through helping customers and solving their issues• Developed extensive knowledge of products within the store • Gained sales experience

Responsible for picking orders. This required an ability to look for and match small printed numbers on both the order form and product. Followed safety regulations imposed.Dealt with and handled hazardous product with care. Gained the knowledge in a course necessary to be able to perform shipping dangerous goods by air.