With over six years of experience as a customer success engineer, I am passionate about helping customers achieve their security goals and outcomes with the best technology solutions. My field of expertise is network security, and I have held CCNP certification and multiple vendor-specific credentials. I currently work at Parsec, a leading provider of cloud-based remote access and gaming solutions.At Parsec, I support customers across all stages of the product lifecycle, from product enablement and configuration review to best practices and troubleshooting. I also collaborate with the sales, engineering, and product teams to provide feedback and insights from the customer perspective. Some of the skills I use daily include onboarding, best practice review, risk analysis, and technical account management, I enjoy working with diverse and innovative customers and delivering the highest standard of support.