The Director of Retail Sales and Operations is responsible for leading their territories multi-channel sales team to deliver an unparalleled retail wireless experience to existing and potential customers. I focus the team on growing our customer base by supporting and influencing enterprise solutions, increasing the overall revenue and profitability of the territory and identifying additional strategies to maximizing sales in the territory. -Develop and execute a sales, marketing and distribution strategy that achieves budgetary (P&L) and subscriber growth while increasing the overall return on capital.-Leverage a multitude of cultural, and customer experience and work force management drivers to foster the organization's culture to maximize the attraction, retention and development of a diverse workforce.-Ensure people resources and assets related to retail sales and operations are allocated appropriately within the territory to advance the company's strategic priorities and maximize sales. -Enable strong sales performance through the translation of organizational strategies and initiatives for frontline leaders, associates and indirect Agent Owners/associates.-Interpret, communicate, and implement company policies and procedures while ensuring proper controls are in maintained to protect company assets, confidential/proprietary information, and compliance with policies.-Collaborate with corporate and field support teams in the ongoing development and execution of a comprehensive multi-channel distribution plan that accelerates the company's long-term strategy.-Analyze and provide recommendations for improvements, addressing competitive challenges, financial results, retail sales and operations, asset management, customer experience, distribution, and overall market performance.-Creation and management of territory budgets.-Execute community initiatives and public relations activities that develop a positive image for the company in our local communities.

The Strategic Initiatives and Operations Mgr works directly with the Retail Sales Area Vice President/General Manager to support regional strategic initiatives, including regional growth strategies, business process improvement, and cross-functional implementation efforts. The role provides thought leadership, data analysis, and insights, and work cross-functionally to identify the best resources and actions to support high-priority sales & operational initiatives that increase profitability and influence return on capital. The role is a key leader for work efforts viewed as critical by the channel and regional leadership teams.-Partner with senior regional leadership and internal teams to shape and execute regional sales roadmap.-Cultivating cross functional relationships (HR, Operations, Finance) to align regional focuses to the broader vision of the overall goals of UScellular-Collaborate with finance to develop business cases for new initiatives.-Gather and analyze information across multiple data sources to deliver actionable recommendations that support the region's objectives.-Create recommendations to direct workforce management resources to ensure that workforce management strategies and tactics to achieve budget expectations.-Assess priorities, identify conflicts and recommend alternatives based on inquiries from the Channel or cross-functional teams to ensure issues are addressed properly-Support regional strategic initiatives, including regional growth strategies and cross-functional implementation efforts.-Provide thought leadership related to industry trends and support the implementation of alternate working approaches to increase profitability and drive growth-Develop and deliver data-driven insights to senior leadership.-Participate in the development and monitoring of key initiatives to support the region's growth strategy.-Work cross-functionally to facilitate enterprise projects that work towards achieving company goals.

Leads and directs the Sales Leadership team for a specified sales region in an effort to achieve all market and budget objectives. Develops and leads Managers and Sales Associates. Responsible for the direct leadership and management of Store Managers with indirect responsibility for Sales Supervisors, Retail Wireless Consultants and Store Operations staff for a specified area to achieve all market and budget objectives. Oversees designated sales operations and ensures that all company policies and procedures are followed while creating the ideal customer experience with each customer interaction.-Develop and implements a strong retail program that exceeds established sales targets, including new customer acquisitions and sale of essentials and vertical features on a monthly basis while achieving the highest level of customer satisfaction. -Understand and ensure attainment of financial targets for assigned areas, including gross adds, ARPU, rate plan mix, etc.-Develop and implement a sales plan that achieves all established goals, including but not limited to revenue targets, cost of sales, commissions and expense management, and gross add targets in accordance with budget.-Set and ensure the achievement of daily, weekly, monthly and annual financial, operational and development objectives for self and team. -Responsible for the hiring, training and development of the Managers. -Responsible for forecasting and reporting; including the completion of time entry reporting, vacation/time off tracking, expense reporting and approvals, overtime management, variance reporting and explanations, cash over/short explanations, etc.-Monitor and manage activity of assigned area to ensure consistent and efficient operations is achieved. -Manage to given headcount budget-Monitor and execute operational excellence in designated area. -Assist, when necessary, with resolving escalated customer issues.-Be an active member of the community.

Responsible for leading multiple locations in the Columbia area. Scope of work includes leading through my Sales Managers to deliver results, and exceed expected business results. Have led both locations to month over month increases in key business drivers. Led both of my locations to consistently be top producers in the Midwest Territory. Helped increase each locations overall conversion rates from 10% to over 17% in both locations. Responsible for finding community events to grow brand awareness, and increase customer penetration in Columbia. Helped build strong sales teams that are focused on delivering results, and understand what it takes to WIN. Lead through the Dynamic Organization and have been a proven culture driver within my locations, and territory

Responsible for Modeling, Teaching, and Coaching a team of five direct reports the five step selling process. Consistently achieved or exceeded monthly quota, achieved this by leading through the values and behaviors of the Dynamic Organization. Achieved a 98% on 2011 Culture results, among the top in the company. Planned, organized, and executed weekly huddles focused on the five step sales process. Developed associates skills to allow them to take the next step in their career. Helped spark community marketing ideas with Store manager to build brand awareness in the community.

Managed food quality, inventory, and food cost through daily observations of preparation, cooking, and service to the guest. Helped increase customer satisfaction through coaching teams on delivering a top notch experience. Helped lead restaurant to top 5% in the company in guest satisfaction scores, restaurant earnings, and guest count increase, winning the Diamond Club Award. Consistently part of one of the top performing restaurants in the company. Was responsible for ordering liquor, and food for the entire restaurant, and maintaining appropriate stock. Was selected to help open a brand new location. This entailed hiring a completely new staff, training each associate, building brand presence in the community through events and building relationships in the community.