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Thomas White Email & Phone Number

Senior Customer Sucess Advisor at Omniplex Learning
Location: St Albans, England, United Kingdom 5 work roles 2 schools
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Current company
Omniplex Learning
Role
Senior Customer Sucess Advisor
Location
St Albans, England, United Kingdom
Company size
43 employees

Who is Thomas White? Overview

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Quick answer

Thomas White is listed as Senior Customer Sucess Advisor at Omniplex Learning, a with 43 employees, based in St Albans, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Thomas White.

Thomas White previously worked as Customer Sucess Agent at Omniplex Learning and Product Executive at Journey Hospitality. Thomas White holds 706/1/2/3, City And Guilds In Catering from Glos Cat College Of Higher Education.

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Omniplex Learning

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Profile bio

About Thomas White

Thomas White is a Senior Customer Sucess Advisor at Omniplex Learning. He possess expertise in customer service, customer satisfaction, teamwork, time management, retail and 14 more skills. Colleagues describe him as "I have worked with Tom for almost 2 years. He has been a delight to work with. He always demonstrates a customer first approach and is consistent in delivering the highest possible levels of service. He has implemented many projects that I have bought onboard and our clients always give fantastic feedback on the service that they have received when working with him. " and "Tom is a brilliant person to have in a support team. His attitude is always client first - ensuring that issues are addressed and resolved in the with the client situation at the forefront. As a problem solver he is tenacious and inquisitive, owning issues through their lifecycle. He builds good relationships with clients, suppliers and within the business, and brings an energy and focus to work that is excellent. I've really enjoyed working with him."

Listed skills include Customer Service, Customer Satisfaction, Teamwork, Time Management, and 15 others.

Current workplace

Thomas White's current company

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Omniplex Learning
Omniplex Learning
Senior Customer Sucess Advisor
harpenden, hertfordshire, united kingdom
Website
omniplex.co
Employees
43
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5 roles

Thomas White work experience

A career timeline built from the work history available for this profile.

Senior Customer Sucess Advisor

Current
Omniplex Learning

St Albans, England, United Kingdom

Jul 2024 - Present

Technical Support Analyst

Muddy Boots Software

Ross-On-Wye, England, United Kingdom

Technical Support Analyst 2015 - 2020Muddy Boots Software - Supply Chain & Farm Management Software Company KEY ACHIEVEMENTS • Successfully implemented the Zendesk helpdesk system, allowing the organisation to effectively manage the support function and log key business processes • Played a key role in implementing a high-profile managed service digital solution for a leading supermarket client RESPONSIBILITIES • Supported the CSA team with support queries and investigated issues to identify root cause and future mitigation paths• Proactively investigated reported system issues and improved customer experience by creating issue resolution articles• Worked closely with testers and developers to resolve bugs within key SLAs• Assisted in quality assuring software releases and conducted skim testing to identify possible defects• Acted a key focal point for managed service customers and used Airwatch to organise hardware and software needs • Collaborated with project managers, configured software and identified training needs for users • Implemented software packages and products to various sites and business departments • Created data-driven actionable insights and data visualisation reports for senior managers by utilising TableauCustomer Support Advisor 2014 - 2017Muddy Boots Software KEY ACHIEVEMENTS • Managed key retail accounts and provided comprehensive managed services to clients • Recognised as potential TSA by leadership and acted as a key focal point for CSAs to support escalated technical queries RESPONSIBILITIES • Responded to customer enquiries and issues over the phone and over email• Used CRM and Zendesk applications to manage and prioritise support tickets on a daily basis • Collaborated with account managers and project teams to troubleshoot pressing issues and to provide technical support• Implemented and analysed service reviews for key retail customers to identify areas for improvement

May 2013 - May 2020

Goods Out Superviser

The Range

Mitcheldean

Office Manager, Stock Controller & IT Support Analyst 2007 - 2013The Range Distribution Centre - Corporate Services KEY ACHIEVEMENTS• Played a key role in implementing the strategic Red Prairie warehouse management system, which digitised paper-based picking and stock control operations RESPONSIBILITIES • Coordinated transport and logistics and planned delivered to ensure on-time transfer of goods to customers • Collaborated with transport managers to review schedules and slots • Ensured compliance with company policies and procedures • Resolved IT issues, supervised office supplies and maintained healthy stock levels

Dec 2005 - May 2013
Team & coworkers

Colleagues at Omniplex Learning

Other employees you can reach at omniplex.co. View company contacts for 43 employees →

TA Tanzeel Ayub Tanzeel Ayub Colleague at Omniplex LearningSt Albans, England, United Kingdom View → JP Joe Price Joe Price Colleague at Omniplex LearningUnited Kingdom View → SO Saffy O'Brien Saffy O'Brien Colleague at Omniplex LearningLondon, England, United Kingdom View → CQ Calvin Qian Calvin Qian Colleague at Omniplex LearningHuangpu District, Shanghai, China View → IJ Issy Johnson Issy Johnson Colleague at Omniplex LearningSt Albans, England, United Kingdom View → LP Liana Pitcock Liana Pitcock Colleague at Omniplex LearningUnited Kingdom View → SA Sophia Antoniou Sophia Antoniou Colleague at Omniplex LearningFlitwick, England, United Kingdom View → RW Rick Williams Rick Williams Colleague at Omniplex LearningUpper Marlboro, Maryland, United States View → HS Helen Smirthwaite Helen Smirthwaite Colleague at Omniplex LearningHemel Hempstead, England, United Kingdom View → KM Kayce Mitchell Kayce Mitchell Colleague at Omniplex LearningNottingham, England, United Kingdom View →
2 education records

Thomas White education

706/1/2/3, City And Guilds In Catering

Glos Cat College Of Higher Education

8 Gcse Qualifications Including English & Maths

Churchdown School
FAQ

Frequently asked questions about Thomas White

Quick answers generated from the profile data available on this page.

What company does Thomas White work for?

Thomas White works for Omniplex Learning.

What is Thomas White's role at Omniplex Learning?

Thomas White is listed as Senior Customer Sucess Advisor at Omniplex Learning.

Where is Thomas White based?

Thomas White is based in St Albans, England, United Kingdom while working with Omniplex Learning.

What companies has Thomas White worked for?

Thomas White has worked for Omniplex Learning, Journey Hospitality, Muddy Boots Software, and The Range.

Who are Thomas White's colleagues at Omniplex Learning?

Thomas White's colleagues at Omniplex Learning include Tanzeel Ayub, Joe Price, Saffy O'Brien, Calvin Qian, and Issy Johnson.

How can I contact Thomas White?

You can use AeroLeads to view verified contact signals for Thomas White at Omniplex Learning, including work email, phone, and LinkedIn data when available.

What schools did Thomas White attend?

Thomas White holds 706/1/2/3, City And Guilds In Catering from Glos Cat College Of Higher Education.

What skills is Thomas White known for?

Thomas White is listed with skills including Customer Service, Customer Satisfaction, Teamwork, Time Management, Retail, Microsoft Office, Sales, and Management.

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