Co-Owner and founder of Java Dragon specialty coffee providing specialty Italian coffee systems to high rise residences, offices, salons and anywhere gourmet coffee is appreciated.

Installed various software packages on auto dealership dealer management systems (DMS), tested software functionality, worked with support teams to resolve problems quickly and efficiently to ensure an exceptional customer experience. o Communicate with all levels of Dealership personnel to ensure proper installation of computer software on their Dealer Management System. o Perform pre-software load checks with the client to verify all hardware and software install requirements have been met and installation can proceed. o Conduct training with clients on application functionality and changes to their business practices.o Support dealership clients by resolving basic application issues, while escalating and monitoring more technical issues to client support organization. o Involved with beta testing new applications and sharing my suggestions to the development team citing possible improvements to the installation process, documentation, and training.o Ability to develop and deliver training and developmental materials focusing on the needs of the audience.o Developed training documentation and videos to aid other associates in implementing software. o Monitored timelines and flagged potential issues to be addressed.o Participated in software design meetings and collaborated with team on decisions involving various internal departments and teams.o Foster partnerships across business units to drive solutions to client application issues. o Establish trust and confidence with colleagues facilitating client issue resolution.