Thomas Willats Email & Phone Number

London Area, United Kingdom

Leading multi-site operations, ensuring seamless coordination and efficiency across locations.Consistently exceeded trade and other deliverable targets, demonstrating strong strategic planning and execution skills.Managed department budgets, ensuring financial targets were met and resources were optimally allocated.Directed and delivered multiple business reform projects, relocating personnel and restructuring workflows to enhance operational efficiency.Developed and implemented performance metrics to improve team productivity and accountability

Assisted in managing budgets and financial planning, contributing to the overall financial health of the department.Played a key role in the execution of business reform projects, aiding in the reallocation of work and personnel.Coordinated with various departments to ensure operational goals were met and exceeded.Contributed to the development of policies and procedures to improve operational efficiency and compliance.

Highams Park

Led a 30-person team to deliver outstanding customer experiences in a high-volume superstore, managing stock availability, presentation, and promotions.Delivered technical and legal training modules, conducted team building exercises, and provided personalized coaching and mentoring.Managed HR and administrative issues, including holiday scheduling, payroll, rota, recruitment, appraisals, disciplinaries, and responding to colleague and customer issues.Ensured in-store security, health and safety, and maintained relationships with local authorities.Achieved 3% LFL sales growth attributed to high stock availability and responsive promotional strategies, with over 90% job satisfaction from staff surveys.

Goodmayes

Managed inventory across a £1m/week store in a busy London suburb, leading a team of 12 to ensure stock availability and accurate inventory records.Oversaw comprehensive bi-annual 'Modern Stock Take,' coordinating with internal teams and third-party contractors.Contributed to the management team to ensure smooth in-store operations.Maintained a perfect record of 'Green' stock audits and achieved the highest World Food sales across the company through effective volume orders and responsive stock management.

Goodmayes

Supervised front end teams of up to 30 people in busy checkout areas dealing with over 44,000 customers per week Managed implementation of daily rotas, stock returns, secure handling of large amounts of cash, and appropriate reaction to customer shopping trends to ensure smooth flow in checkout area.

City Of London

Built and managed a large portfolio of clients in highly competitive finance sectorPromoted company services via telephone and in-person meetings with potential clients