Thomas Willson Email & Phone Number

Plano, Tx

· Designed, deployed and maintained complete network and telecommunications solutions for Edge Communications customers.· Highest level of support for all customer IP and VoIP issues. · Designed, deployed and maintained Linux based intrusion detection system.· Designed, deployed and maintained Linux based vulnerability scanner. Researched found issues and pursued issues until resolved.· Designed, deployed and maintained Linux based network and systems monitoring system.· Designed security processes and procedures for all Edge Communications users including systems access, application access, physical access, logging, and best practices.· Designed rule sets, processes and procedures for NMS, IDS and syslog aggregation· Monitored all Edge Communications network assets for signs of intrusion and insured that any systems vulnerable to attackers were updated quickly. · Configured and deployed Cisco and Juniper assets including Routers, Switches and Firewalls.

· Designed, deployed and maintained Linux based intrusion detection system. · Designed, deployed and maintained Linux based vulnerability scanner. Researched found issues and pursued issues until resolved. · Designed, deployed and maintained Linux based network and systems monitoring system for use by IT. · Designed and deployed Linux based secure internal messaging, telecommunications and video communication system for use at all iSight offices around the world. · Designed, deployed and maintained Linux based syslog aggregation and reporting server for both reporting and for active alarming. · Designed security processes and procedures for all iSight users including systems access, application access, physical access, logging, and best practices. · Designed rule sets, processes and procedures for NMS, IDS and syslog aggregation · Monitored all iSight Partners network assets for signs of intrusion and insured that any systems vulnerable to attackers were updated quickly. · Configured and deployed Cisco and Juniper assets including Routers, Switches and Firewalls.

· Designed security processes and procedures for all Prodea users and customers including systems access, application access, physical access, logging, and best practices. · Helped Prodea successfully deploy, monitor and maintain Linux based server deployments around the globe. · Mapped out Linux database interactions and insured that all communications between servers as well as between end user equipment was properly secured. And that all logging required by law was kept and backed up as required. · Monitored and troubleshot Cisco and Juniper based network issues. · Designed processes and procedures for NOC. · Designed processes and procedures for Business Continuity and Disaster Recovery. · Designed rule sets, processes and procedures for NMS. · Monitored all Prodea system and network assets for signs of intrusion and insured that any systems vulnerable to attackers were updated quickly. · Helped maintain a near 100% up time on all critical servers and services despite being in launch mode with untested and proprietary technologies. · Provided top level support for NOC personnel and management on a large variety of network and systems issues, including Cisco, Juniper and Linux issues both local and global. · Designed and implemented processes and procedures for tracking VoIP and VOD from end to end, allowing complete visibility at every stage of record processing. · Configured and maintained Cisco and Juniper assets including Routers, Switches and Firewalls.

(Short Term Contract) · Troubleshot and resolved BGP, OSPF, MPLS & ISIS routing problems on and off our network. · Maintained ACLs for Level 3 and its customers. · Responded to DoS attacks on Level 3 and its customers helping minimize the impact of the attacks and tracking them back to the origination points. · Upgraded/replaced hardware on routers and switches. · Helped deploy IPv6 to customers. · Resolved configuration errors on Juniper and Cisco routers. · Worked on Juniper M5, M20, M40, M40e, M120, and T320 routers. · Worked on Cisco series 2600, 3550, 6000 & 7600. · Provided customer support on T1, T3, OC3, OC12, OC48 & OC192. · Responsible for supporting high visibility customers such as AT&T, CableOne, Qwest, Verizon & Vonage. · Configured and deployed Cisco and Juniper assets including Routers, Switches and Firewalls.

· Troubleshot and resolved OSPF, BGP & MPLS routing problems on and off our network. · Maintained ACLs for Time Warner and its customers. · Responded to DoS attacks on Time Warner and its customers helping minimize the impact of the attacks and tracking them back to the origination points. · Upgraded OS on routers (Cisco & Juniper). · Upgraded hardware on routers and switches. · Resolved configuration errors on Juniper and Cisco routers. · Rerouted traffic around trouble spots using OSPF and RSVP. · Built Juniper configuration on the fly when maintenance did not go as planned. · Worked on Juniper M5, M7i, M10, M20, M40, M40e, M120 and T320 routers. · Worked on Cisco series 2600, 3550 & 7600 routers. · Highest level of support for all customer IP and most VoIP issues. · Worked with Juniper Engineers on JUNOS bugs and hardware issues. · Maintained Change Control process to keep Operations and Engineering on the same page. · Configured and deployed Cisco and Juniper assets including Routers, Switches and Firewalls.

· Founded and developed IT consulting company. · Installed networks ranging from small office systems with limited server and desktop usage up to and including National Intranets. · Installed and supported Cisco networks and intranets using RIP, OSPF and BGP. · Installed and supported Wireless networks. · Built and supported electronic filing system. · Provided 24 hour support with fastest response time of all my competitors in a very competitive market. · Installed and supported a very wide array of operating systems ranging from Windows 95 – Windows XP Pro – Unix (Linux Redhat and Mandrake). · Configured and deployed Cisco and Juniper assets including Routers, Switches and Firewalls.

· Managed a team of 20 NOC Technicians, 4 Team Leads & 5 Security Technicians. · Mentored 80+ NOC technicians and very large numbers of customer support technicians. · Designed tested and implemented monitoring system rules to improve response rate and reduce false alerts. · Designed and implemented a postmortem procedure that allowed for analysis of technical and procedural failures for large outages. · Monitoring of international Backbone network (fourth largest world-wide). · Troubleshot and resolved RIP, OSPF, MPLS, BGP routing problems on and off our network. · Detection, isolation, troubleshooting and supervising of repair work on data and telco circuits. · Resolved issues with circuits at as low a level as faulty cables, to problems with telephone company switches to card or router failures. · Worked on Cisco routers ranging from the 2500 to the 12000. · Worked on Juniper E-series, J-series, M-series and T-series. · Configured and deployed Cisco and Juniper assets including Routers, Switches and Firewalls. · Provided support for NOC Linux based systems including Sun OS. · Highest level of support for all customer internet connectivity issues. · Supported customers T1, Frame Relay T1 (burstable and fixed), T3, T3 ATM (burstable and fixed), OC3. · Worked with Cisco IOS engineers on experimental IOS and equipment. · Assisted in designing and implementing Global NOC procedures that allowed the US, Japan and European NOC’s to work as one cohesive team. · Primary point of contact for internal I.T. group for NOC-related projects. · Served as NOC liaison for upgrade projects for ticketing and monitoring systems.

Dallas/Fort Worth Area

· Built and maintained Cisco based network from ground up. · Configured and deployed Cisco Routers, Switches. · Setup Multiple T1 Muxed configuration to backbone provider. · Built and maintained all servers including both Linux based and Windows NT based servers, Web, E-mail, Usenet News server, Login and general office server. · Installed customer T1s and Frame Relay connections. · Supported RIP and OSPF networks. · Trained phone support staff. · Supported sales staff on high end customers.